Customer Stories

Indiana driver saves the day twice for one family


Quick-thinking Marty Hensley delivers in a big way, saying, "I was just trying to help."

Mary Bane of Richmond, Ind., has had type 1 diabetes since she was 14 years old. She's 50 now, so managing her illness and insulin levels has become routine.

"I've been on this route 15 or 16 years now. I love my people." – Marty Hensley, UPS driver.

But Sept. 4, 2015, that routine came to an abrupt – and dangerous – halt. That Friday, Bane's insulin pump suddenly failed. Her healthcare company sent a replacement via UPS Next Day Air® service but omitted one significant detail. It didn't mark the package for Saturday delivery.

Monday was Labor Day, so Bane would be left for more than three days without the life-sustaining device she depends on.

Right away, Bane knew whom to turn to for help – her UPS driver, Marty Hensley. He had been delivering to her home and farm several times a week since 2004. 

He was a frequent visitor and, most important, someone Bane trusted.

"I don't know a whole lot about insulin, but I knew it was important. She needed it," Hensley says. "She wanted to know what she could do."

Hensley helped Bane track the package down. Even though it wasn't scheduled for delivery until Tuesday, it was already at a nearby UPS facility on Saturday.

"I was able to go get it. They literally found it on a truck and pulled it out to get it to me," Bane explains. "Because it was medically necessary, Marty made contact with the warehouse and they found it for me."

Although Hensley's quick thinking ultimately helped save Bane's life, he downplays his role in tracking down the medication. "I was just trying to help someone out," he says.

Off-duty rescue saves son from dog attack

As it turns out, tracking down the insulin pump was not the only time Hensley has come to the aid of Bane and her family. She recalls a day in spring 2015 when her son, then a 17-year- high school junior, was out running.

"My son had two dogs chasing him. They were very aggressive and trying to attack. He was swinging, trying to keep them away," she says. "Here was a kid in need of help and all of the cars were going past. No one was stopping."

It was a Saturday, and Hensley and his wife, Kimberly, also a UPS driver, were off duty and driving up U.S. 27 at the time. Hensley says, "We saw a young man running who had two dogs harassing him. We pulled over, got out and offered him a ride to get him away from the dogs. I know those dogs from my route – one of them will bite," he says.

Hensley didn't know it was Bane's son he was helping. "I just knew he needed help. He told me who he was, and I took him to his parents," he says. "I didn't think any more about it."

While Hensley may have put the incident out of his mind, it made an impression on Bane. "He got the dogs away and made sure my son was safe," she says.

28 years with UPS (so far)

Hensley started working part time for UPS in May 1988 and after six years landed a full-time position as a driver. "I've been on this route 15 or 16 years now, so I've had the same customers for a while. I love my people. There are a lot of good people out here," he says.

Hensley and his wife have three children: Jessica, 26, Morgan, 20, and Nolan, 16. In their spare time, he and his wife like to ride their motorcycles. They also volunteer for Indiana Women in Need, an organization that supports women with breast cancer.

"That's our charity of choice. We love it and we've seen good things come out of it," Hensley says.

See how another UPS driver's delivery helped save the life of his customer.


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