When your customers live in an area where a UPS driver can't leave a package securely – such as an apartment building without a doorman – they may hesitate to order products.
If a residential customer isn't home when the UPS driver arrives and the package can't be left, the driver will leave a UPS InfoNotice and take the package to the nearest designated UPS Access Point site.
The UPS Access Point™ network can help. A UPS driver will attempt the residential delivery, but if your customer isn't home and the driver cannot leave the package, the driver will leave a UPS InfoNotice® tag and take the package to the nearest designated UPS Access Point location, which are neighborhood businesses with evening and weekend hours, such as The UPS Store® locations, grocery stores, convenience stores, pharmacies, even dry cleaners. Your customer simply brings the notice and a photo ID to the UPS Access Point site and picks up the package there.
"We're opening up the world of e-commerce to a group of consumers who have traditionally avoided it due to their delivery experience," says Stephanie Callaway, UPS vice president, new product development.
UPS Access Point locations were launched in New York City and Chicago in 2014. The program will expand to additional cities in 2015, including most of the 4,400 locations of The UPS Store.
Your customers can choose a UPS Access Point location as an alternate delivery site during your online checkout process. Learn how.