Shipping services

How UPS is preparing for the 2014 holiday season


We're taking measures to ensure successful holidays for you.

Get numerous FREE resources for a smoother season at your business, including the UPS year-end holiday schedule.  

Planning for the holiday season begins the minute the last one ends. And we're confident we'll be ready. One important change affects the holiday schedule. In years past, the day after Thanksgiving – Black Friday – was a UPS holiday, with limited service for air packages. This year, Nov. 28 is a regular shipping day: All ground and air packages will be delivered and picked up.

UPS also has taken decisive action in these key areas in order to handle December's anticipated 585 million packages:

  • Volume forecasting. We've teamed with our larger retail customers to better forecast e-commerce volume.
  • Network capacity. We've expanded the UPS network by adding and enlarging facilities, with approximately 50 new hub sorts increasing capacity by about 2.5 million pieces per day. We've added more than 6,000 new package cars, nearly 1,000 new LNG (liquefied natural gas) tractors and more than 11,000 trailers. We expect to hire between 90,000 and 95,000 seasonal employees to handle the extra volume.  
  • Shipment visibility and enhanced communication. We've made graphic and messaging improvements to UPS tracking. If bad weather develops, alerts will be more prominent on From the service alerts page, you'll be able to enter a ZIP Code to see whether your shipment has been affected. A new holiday help center at launches in November to answer your questions and provide guidance. 

Many of these investments are to ensure this peak season runs smoothly, but these facility, equipment and technology improvements will be important to our customers well into the future.

Key holiday stats  

  • UPS expects its 2014 peak delivery day to be Monday, Dec. 22, with 34 million packages worldwide.  
  • UPS expects this December to set a new record for worldwide delivery volume with 585 million packages, an increase of 11 percent from 2013.
  • Six days are likely to surpass last year’s single-day delivery record of 31 million packages. (In comparison, UPS delivers approximately 17 million packages on an average shipping day.)  
  • Busiest tracking day is expected to be Dec. 17, more than 117 million tracking requests. 

Looking for the UPS year-end holiday schedule? Download it as a PDF here.    


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