UPS
UPS locations

You asked, we answered

0414_AskTheExpert_ART

From package limitations to shipping rates, here are the answers to some of your most-pressing shipping questions.

There are many moving parts when it comes to shipping – literally. When you have a question and don't know who to turn to for the answer, check our Ask the Expert Forum 24/7, where we've compiled some of the most-often asked questions by readers. Don't see it? Send us an email. In the meantime, here are some of the things we've been asked most often this past month.

'Does UPS ship on Saturdays?' is one of readers' top questions.

Q: Does UPS ship packages on Saturdays? Or, is it safe to say that UPS just delivers on Saturday, but it does not ship on Saturday? – Dave

A: UPS does pick up and ship packages on Saturdays. Many commercial customers have Saturday pickups. As a rule, all The UPS Store® locations have Saturday pickups also. So, you can ship a UPS Next Day Air® package on Saturday for delivery on Monday. UPS delivers UPS Worldwide Express®, UPS Next Day Air and UPS 2nd Day Air® packages on Saturday that have been processed and labeled for Saturday Delivery. However, if your package is not labeled for Saturday, it will not be delivered to you on a Saturday.

Q: Can I ship frozen food and perishable items via UPS? How much will it cost to ship to Durham, N.C.? – Samantha

A: Yes, you can! The packaging experts at your local The UPS Store could pack and ship perishable items for you. You can find a convenient location at ups.com; simply select the "Locations" tab. Or, you might prefer to ship the frozen foods yourself within a very carefully packaged Styrofoam cooler with dry ice or gel packs. You will not be assessed a special handling charge if you package the cooler within a cardboard container. The cost to ship will depend on a few things: the dimensions and weight of your package, the delivery option you select, the distance it will travel and whether you request a pickup or you will drop off the package. (To get details, visit the Time and Cost Calculator and enter the pertinent information into the tool.)

Be sure to consider a shipping option that will allow your package to arrive still frozen/cold. So, in your case, you'd want to make sure the delivery guarantee to Durham is within a day or two. And, you want to avoid having your perishable shipment sit in a UPS facility over a weekend. The calculator will provide several options, along with an arrival date and the cost to ship.

Q: Is it possible to cancel a UPS Returns Plus (Call Tag) and not be invoiced for it? – T. Roberts

A: Yes, for "Day of" processing, shippers can void a return package from their shipping history within 24 hours of processing. (After voiding the return shipment, a red dot will appear next to the entry.) After 24 hours, you need to contact a UPS customer service person at 1-800-PICK-UPS to assist in voiding or in getting a credit for a return package request you don't need.

One of the issues with these pickup labels is that the data are sent immediately to the UPS destination center where they are put in cue for the driver's route. Once the label is issued, billing occurs, so the time window to void a return package as described earlier is pretty short.

Q: What is the difference between Daily Rates, Published Rates and Retail Rates? – Amy

A: UPS now has two different rate structures: Retail Rates and Standard List Rates. Retail Rates are offered at retail locations such as The UPS Store or a UPS Customer Center. These rates also apply to shipments processed at ups.com.

Standard List Rates apply to customers with scheduled pickup service, including daily pickup accounts, UPS Smart Pickup® customers and those with Day-Specific or Daily On-Route pickups. These rates also apply for customers who ship more than $50 per week for four consecutive weeks.

UPS did offer Daily Rates for those with a daily pickup account in the past, and some customers with an older incentive agreement could still have Daily Rates, but now UPS offers just two rate structures.

Q: What are the size limitations for a UPS Ground package? – Jen

A: UPS has established specific weight and size limits for the packages in the UPS small package system, so these parameters apply for both air and ground services. The weight and size restrictions pertain to individual packages, though. There are no limits to the total weight of your shipment or the total number of packages in your shipment. Packages larger than the limits listed below will require the use of UPS freight services.

  • Packages can weigh up to 150 pounds.
  • Packages can be up to 165 inches in length and girth combined.
  • Package can be up to 108 inches in length.

Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations.

3

Reader Comments

Add Your Comment

Compass Guy
Lela, no, your package can ship without you receiving a message with the tracking number. The shipper has to choose to have UPS send you the Quantum View Notify message. It's free but the shipper has to choose it and enter your e-mail address so UPS can send you that message. So, it could be that the shipper neglected to choose that option or the shipper may have entered the wrong e-mail address.
Reply
Lela S.
I never got my tracking email. So does that mean my package is not shipped yet?
Reply
Norene Parker
Thanks for having this available. I appreciate KNOWING things I was only speculating about in the past. I, personally, am a C-something? member that helps me with incoming packages - something I get pretty much daily. And every day, the truck has to come down our dead-end street for me or one of my neighbors. But when I want to ship something I have to take the package somewhere? I wouldn't get so many deliveries if I was healthy enough to go running around every day. Yet I have to pay to schedule a pick-up? I have put a yellow sign on my door that works sometimes, but what can I do to be considered a pick-up location (like a business) that they only need to stop at if they are delivering or if the sign is up? As more and more people are able to work from home, this seems like a valid question.
Reply
Download UPS Holiday Calendar

Stay up to date

Subscribe to get updates delivered right in your Inbox.

Sign Up