Why call when you can chat? New live chat for UPS Internet Shipping
Hi there. It's a part of my job to make shipping on ups.com simpler and easier. And, thanks to some new developments, there's some really good news for international shippers.
By Erika Alvarez, Marketing Analyst, UPS Customer Technology, on 1/26/2011
It's a part of my job to make shipping on ups.com simpler and easier. And, thanks to some new developments, there's some really good news for international shippers.
International shipping, without a doubt, is a little more complex than shipping a small package from New Orleans to New York. When the destination happens to be New Delhi, there's no doubt we can get a bit overwhelmed with the amount of questions and potential paperwork required.
Need help preparing your next international shipment? You're probably not alone.
But we all know that getting our questions answered is not always an easy task, especially when we have to call an automated system, no matter how good it is. The fact is, we'd rather chat with a live person. Well, now you no longer have to pick up a phone, find the correct number or talk to an automated attendant. UPS Internet Shipping offers a live chat assistant that can guide you through the process and point you in the right direction whenever you come across a customs or paperwork challenge when shipping overseas.
All you need to do is provide the destination country, service level and weight of your package, and you'll then be offered a UPS live chat session. Select the Live Chat icon to the left of the screen; provide your e-mail address and the question that you'd like to ask. After completing these steps, a UPS shipping specialist will become available through a chat session to help you prepare your international shipment.
And the good news doesn't stop there! Soon, live chat will be expanded to also include domestic shipments. So soon you can have your online shipping questions answered by an online shipping specialist right then and there. So chat away, and ship sooner and with less hassle. I think you'll like it!
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