ASK THE EXPERTS

This is a great place to start looking — We have answers to many of the questions, customers ask every day.

Why is UPS not supporting our troops? It was a huge shock to find out that you will not ship to an FPO or an APO address.

ANSWER

Like a P.O. box here in the United States, UPS cannot deliver to Army/Air Post Office or Fleet Post Office boxes. Only the U.S. Postal Service can deliver mail or packages to these boxes. But please be assured that UPS does support our troops and our veterans. In fact, veterans and National Guard and Reserve members make up 7.5 percent of UPS's domestic workforce. And earlier this year, UPS made a commitment to hire more than 25,000 veterans over the next five years.

Is the UPS call center open on Sundays?

ANSWER

Yes, you can call 1-800-PICK-UPS on Sundays.

Where can I get a list of the "class codes" for ground freight shipping?

Can I ship an electronic cigarette?

ANSWER

It depends. Some electronic cigarette packages contain lithium batteries and/or a flammable liquid. The chemical used in the electronic cigarettes may be classified as a hazardous material (Flammable Liquid) and regulated for transportation. Also, the power source for electronic cigarettes is typically lithium batteries, although most frequently the batteries are the button-cell type, which can be shipped unregulated. For assistance in properly evaluating the ability to ship electronic cigarettes, the shipper should contact the UPS Hazardous Material Support Center at 1-800-554-9964.

Can I ship a suitcase or does it have to be in a box?


ANSWER

You can, but it’s not recommended. For best results, your local The UPS Store® will package your luggage in a box. You can find your nearest location at ups.com/dropoff. Deselect the other dropoff options, such as UPS Drop Boxes or UPS Customer Centers.

Can you ship individual nail polish bottles?

ANSWER

Nail polish is typically classified as a Flammable Liquid, which is a hazardous material. As such, it must be prepared according to federal Hazardous Material Regulations. It can be shipped via UPS Ground when properly classified, packaged and prepared. But it may require the shipper to sign a hazardous material contract with UPS. For additional information, please contact the UPS Hazardous Material Support Center at 1-800-554-9964.