We all have "one of those days" from time to time. And if you're a shipping manager or run a small business, those days are almost certainly not pretty.
You may have a stack of shipments to process before your driver arrives and you're up against the clock. But you can't ignore your customers' calls. One wants to know where her order is. Another asks if you can say when his goods will arrive because he must leave his home shortly. And a third says her perishable medicine arrived right on time. Unfortunately she did not – and when she eventually returned, her perishables had, well, perished.
So now on top of the shipments and calls, you need to arrange a send-again, and you'll need UPS Next Day Air® to get replacement medicine to your customer ASAP. All of which erodes your patience – and your bottom line.
Firms that rely on shipping have long accepted these challenges as the price of doing business. But that's changed: Now you can encourage your customers to use a free, new UPS service to conveniently control and manage deliveries, possibly reducing practical – and even financial – pressures on your company.
UPS My ChoiceSM is a brand-new service for anyone who receives UPS packages at home. It transforms package delivery to fit your customers' lives, and quite likely your own.
Here's how it works:
Customers get delivery alerts before their package arrives.
The day before delivery, customers receive notice by e-mail, phone or text message so they can plan better. The notice will include an approximate delivery time within a four-hour window, an end-of-day time or the committed delivery time for express services.
Not home? No problem.
Even before UPS makes a first delivery attempt, package recipients can sign for their packages online, allowing drivers to release a package that would otherwise require a physical signature, or they can have them held at a UPS center for pickup. For a $5 fee, customers can reroute packages to another address, reschedule delivery for another time or have them delivered to a location of The UPS Store® for later pickup. All great ways to make deliveries fit their busy lives.
And, it's easy to manage.
All of these features can be accessed simply by logging on to a UPS website to view their inbound packages and make requests. UPS My Choice members can also access the website via their mobile device – the ultimate convenience. A registration service identifies the person requesting delivery changes to prevent fraud.
UPS My Choice can put an end to customers finding InfoNotices on their doors when they missed an eagerly awaited delivery. Now they can schedule deliveries from your company around their busy lives. And putting customers in charge of their own deliveries reduces disappointment and increases satisfaction with the purchasing experience.
In fact, your customers need never again plan their day around receiving a package, or miss another delivery. In fact, they may well be glad that you ship with UPS, because no other shipper offers a service like UPS My Choice.
What's great for both you and your customers is that the basic UPS My Choice service is free. The premium service, offering unlimited access to even more features, is available for just $40 a year. Get information for both.
As a busy shipping manager or small business owner, UPS My Choice is ideal for your personal shipment deliveries. But it might also be the perfect choice for your customers, and therefore your operation and possibly even your bottom line.
And maybe, just maybe, having "one of those days" will become a slightly less frequent event.
Sign up for UPS My Choice now. It's free and easy.