Compass ®

2013 UPS year-end holiday calendar

Bookmark the peak-season calendar, which reveals key shipping dates for Thanksgiving, Christmas and New Year's.

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THANKSGIVING  
Tuesday, Nov. 26     

  • Normal pickup and delivery service. UPS 2nd Day Air® packages picked up today will be delivered Friday, Nov. 29.

Wednesday, Nov. 27  

  • Normal pickup and delivery service. UPS Next Day Air® packages picked up today will be delivered Friday, Nov. 29. UPS 2nd Day Air packages picked up today will be delivered Monday, Dec. 2 (except those processed and labeled for delivery Saturday, Nov. 30). Note: This is the last day to ship UPS Ground or UPS 3 Day Select® until Monday, Dec. 2.

Thursday, Nov. 28, Thanksgiving Day  

Friday, Nov. 29  

  • Delivery of UPS air and international shipments only.*
  • Pickup service provided for air and international shipments if prearranged by Wednesday, Nov. 27. UPS On-Call Pickup® service and UPS Drop Boxes are available to all customers for air and international shipments. No UPS Ground, UPS Standard or UPS 3 Day Select pickups or deliveries today.

Saturday, Nov. 30  

  • Delivery of UPS Worldwide Express®UPS Worldwide Express FreightTM, UPS Next Day Air and UPS 2nd Day Air shipments processed and labeled for Saturday Delivery.
  • Pickup service provided to regular Saturday pickup customers for air and international shipments. UPS On-Call Pickup service is available to all customers. 

CHRISTMAS
Friday, Dec. 20     

  • Normal pickup and delivery service. UPS 2nd Day Air packages picked up today will be delivered on Tuesday, Dec. 24.

Saturday, Dec. 21  

  • Delivery of UPS Worldwide Express, UPS Worldwide Express Freight, UPS Next Day Air and UPS 2nd Day Air shipments processed and labeled for Saturday Delivery.
  • Pickup service provided for regular Saturday pickup customers of air and international shipments only, or if prearranged by Friday, Dec. 20. All locations of The UPS Store® will be open. This is the last day to ship UPS 2nd Day Air packages in time for Christmas (arriving Tuesday, Dec. 24).

Monday, Dec. 23  

  • Normal pickup and delivery service. This is the last day to ship UPS Next Day Air packages in time for Christmas (delivered on Tuesday, Dec. 24).

Tuesday, Dec. 24, Christmas Eve  

  • Normal delivery of air, international and ground shipments.
  • Pickup service available for air and international shipments if prearranged by Monday, Dec. 23. UPS On-Call Pickup service and UPS Drop Boxes are available to all customers for air and international shipments. No UPS Ground, UPS Standard or 3 Day Select pickups until Thursday, Dec. 26. 

Wednesday, Dec. 25, Christmas  

  • No UPS pickup or delivery service. (UPS Express Critical service is available for urgent packages. Call 1-800-714-8779 or visit upsexpresscritical.com.)

NEW YEAR'S  
Monday, Dec. 30     

  • Normal pickup and delivery service. UPS Next Day Air packages picked up today will be delivered on Tuesday, Dec. 31. UPS 2nd Day Air packages picked up today will be delivered Thursday, Jan. 2. Note: This is the last day to ship UPS Ground or 3 Day Select until Thursday, Jan. 2.

Tuesday, Dec. 31, New Year's Eve  

  • Delivery of UPS air and international shipments only.
  • Pickup service provided to scheduled pickup account customers for air and international shipments if prearranged by Monday, Dec. 30. UPS On-Call Pickup service and UPS Drop Boxes are available to all customers for air and international shipments. No UPS Ground, UPS Standard or UPS 3 Day Select pickups today. 

Wednesday, Jan. 1, 2014, New Year's Day  

  • No UPS pickup or delivery service. (UPS Express Critical service is available for urgent packages. Call 1-800-714-8779 or visit upsexpresscritical.com.)

*References to "UPS air and international shipments" in the schedule above include the following UPS service options: UPS Next Day Air® Early A.M.®, UPS Next Day Air, UPS Next Day Air Saver®, UPS 2nd Day Air A.M.®, UPS 2nd Day Air, UPS Worldwide Express Plus®, UPS Worldwide Express, UPS Worldwide Saver®, UPS Worldwide Expedited® and UPS Worldwide Express FreightTM.

Time-in-transit notes: On UPS holidays – Nov. 28, Dec. 25 and Jan. 1 – there is no movement of any shipments tendered to UPS. Also, Nov. 29, Dec. 24 and Dec. 31 are considered for the purpose of the UPS Service Guarantee as transit days for "UPS air and international shipments" only.

Peak-season service guarantees: UPS air and international shipments picked up or delivered within the United States are guaranteed throughout the holiday season unless otherwise noted on ups.com. Commitment times for air and international shipments delivered within the U.S. will be extended by 90 minutes the following days: Nov. 29, Dec. 18-24, and Dec. 31. The guarantee is suspended for UPS Ground and UPS Standard packages picked up or scheduled for delivery between Dec. 11 and Dec. 24. For further details, visit ups.com for the UPS Tariff/Terms and Conditions.

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Reader Comments

Add Your Comment

dave January 14, 2014
amen to that one, Theresa!
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Ken Rhule January 3, 2014
I've been a corporate UPS customer since 1993... It's been UPS policy for the past 20 years that only air packages move on New Year's Eve. UPS management has a contract with the labor union that regulate how much they could do anyhow. They don't have a contract with the last minute shoppers that clog the system up to an unmanageable level! While I'm not a fan of unions, as I firmly believe they have outlived the useful purpose of themselves and they have been the largest cause of offspring jobs to china, the contract still needs to be honored as to union schedules! Another end user customer eloquently pointed out that even though he ordered his widgets at 3am on the 23rd, the retailer did not process a UPS label even until 3 minutes before the 24th! The retailers were overwhelmed with the MASSIVE AND UNPREDICTABLE lift in last minute online shopping this year, which put them behind on packaging shipments and added to the chain reaction. UPS is far and away the most capable and advanced fulfillment center in the world! They make miracles seem common place, however some things simply cannot be planned for such as natural disasters and an unexplained 5 fold increase from historical last minute shopping on what's already the busiest day of the year by far for shippers! Some of these consumers need to educate themselves and quit thinking the world owes them something!
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Anynomous January 1, 2014
2 day shipping Now is 7 day shipping? I didn't realize that the 2 day shipping now means week shipping. thanks for nothing UPS!
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Chuck January 1, 2014
After I found out that a surprised guest would be here for the holiday, early morning on the 23rd, I ordered two gifts. I ordered a cellphone from one retailer and a simm card from another. Both retailers said the packages would arrive in time, they promoted it in fact. Well one did show up in time, the other did not. At first I was slightly angry but realized, yeah I should have known better. I looked into the matter and found this out. I ordered both items at around 3am in the morning on the 23rd. The item that was late was processed and packed at 11:40 pm at the online retailer. So that package was shipped out just minutes before the day it was advertised to be here. I do not blame UPS for this. The fact that the package was stuck in a nearby town amazed me because it was so close in only a few hours of them picking up the package. I blame the online retailer for the delay.
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Dan December 31, 2013
Wow! What else can you say for such ungrateful people in this world, who think they are entitled to everything and have no clue how a huge logistics business runs and works. And for the ones of you who like leaving hateful comments, next time get in your own vehicle and drive the packages you want delivered to the destination. Remember, bad planning on your part doesn't constitute an emergency on my part! Thank you UPS!
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Unhappy December 31, 2013
Had no idea on New Year's Eve no ground shipment delivery...today is not a holiday...what gives?
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Bobby December 31, 2013
they do, they are called brown outs Newman
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Virgil Woodward December 31, 2013
I shipped 7 packages to one address that normally takes 2 days. When I processed my labels on 12/16 there was no mention of additional delay. The packages were taken to the UPS terminal on 12/16 and my online info. was that they would be delivered on 12/18. None were delivered until 12/20, and some as late as 12/27. UPS contact says no refund.Not good!
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Will December 31, 2013
I guess no delivery on New Year's Eve day but the tracking site says to expect delivery. Someone needs to get this straight, one of them is wrong!
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Mark December 31, 2013
@Newman, you're expecting UPS to take responsibility for the people who cannot plan ahead and wait 'til the last minute to buy Christmas gifts. The electrical company can plan ahead for summer and peak demands and they usually have problems when people abuse the system. Heads up Newman and everybody else reading this... Christmas is coming December 2014. Plan ahead and help UPS out by buying your things prior to the last week or two before Christmas! Be part of the solution, not part of the problem.
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James Bratcher December 31, 2013
Totally unacceptable!!!!! Dec 31 is a normal business day for the rest of the working world. So What's UPS's problem??? Never again! Never again.
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unhappy December 31, 2013
Off on New Years Eve? I understand everyone wants holiday time off...but in a world of corporate greed, which never closes....closed for normal ground on a "normal" working day??? Maybe have your "closed" days the same as the typical gov't days off(ie: NY day, Xmas day, veterans day etc) same as the post office?? Just a thought
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Anonymous December 31, 2013
Here's a thought ... don't wait until the last minute to ship things.
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rich s December 31, 2013
you folks only had like 362 days to order your xmas gifts- don't blame ups for your failure- they delivery important things like hospital supplies and medicines too... people need to chill out- its a xmas gift- not life threatening.
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Kev December 30, 2013
Why don't you deliver ground on New Year's Eve?!! It's not a holiday. Fed Ex does. You are a second rate company.
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Bad To The Bone Cutlery December 30, 2013
I know that everyone deserves some time off. You should have Thanksgiving, Christmas and New Years day. But, during the holidays, you should be on a normal schedule on the Friday after Thanksgiving and New Years eve. As a business owner, my main days are on the weekend. If I order on a Monday, I get it on a Thursday. If my order is shipped on a Tuesday, I get it on a Friday, well in time for the weekend. However, this week my stock was sent out on Monday and I will not receive it until next Monday. You can still give time off to your employees by staggering the days during the year. That's what I used to do with my employees and they thought it was great.
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Pete December 30, 2013
So you couldn't order your stuff on time and you want UPS's 100,000 employees to all work on Christmas day so you can get your package? Wow. Did you work on Christmas day?
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Ruth Ridley December 30, 2013
Our company has been with UPS for nearly 30 years now and have always done a fantastic job. Our drivers are very competent, helpful and UPS's best sales people. I am guessing that they will learn from this Christmas and be very ready for next. Our driver was out until after 10:30 on Christmas Eve. Thanks for all your hard work!
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Larry December 30, 2013
Newman, have you ever heard of "overwhelmed"? I'm sure UPS did this on purpose just to ruin the holiday. And yes , I have had the electric company say "turn off your ac, we can't supply enough power.
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business December 30, 2013
UPS is a company. Not God or Santa Claus. It is reasonable that sometimes due to weather that a package will be late. I'm shocked at the rants on here. Peace on earth and good will toward men... anyone? We use UPS for work and 99.9% of the time the service is great. In my mind, that is good enough to keep my business.
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Caroline December 29, 2013
UPS is not in control of the weather. I too had issues, but I know it was due to the weather and would rather they take the proper precautions and protect their drivers.
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Theresa Muir December 29, 2013
Rather than directing your customers to some obscure calendar and refund policy that few people have time to search for, why don't you folks do the right thing -- just advertise your rates and refund policy up front for all to see? Something like, "pay for 3-5 days shipping, but no refunds will be allowed when we fail to deliver on time during the holidays." UPS the company, not its' workers, deserves every bit of bad press it's getting.
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Anonymous December 29, 2013
Good!! Take your business elsewhere & see how that works for you.
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Johnny O December 28, 2013
I wish most of the people complaining about ups not delivering would own up to their own mistake! As a retired ups driver of 22 years, as a company we strive to make everyone's holiday special and memorable! Hello, folks, we connot control Mother Nature! I have worked as late as 1220 am Christmas morning to deliver Christmas for my customers while my children waited for dad to arrive home from work! No one ever thinks about that or that DOT (department of transportation ) rules prohibit us from working more than 60 hours per week! Thank you for choosing ups! But in the future please ship early and pack your package well! As a retiree I sincerely apoligize to all who have gone through this nightmare. But remember the men and women in brown and purple and orange who have sacrificed their families for yours!
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Erin December 27, 2013
I am one unhappy customer!! My package was supposed to be delivered last week, and has still not been delivered! They took my money in exchange for services that they did not deliver on and I'm denied a refund because it's their peak season?! A caring and intelligent company might, oh I don't know, enact effective measures in order to anticipate a busy season! The fact that you're busier than normal is no excuse for shoddy service.
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Adam December 27, 2013
To the whiners: Do any of you understand weather problems? Or are you living in some fantasy world somewhere? Stop waiting until the last day to get your "very important" gifts out. Use your brains!
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Anonymous December 27, 2013
If you had a guaranteed service such as Next Day Air, etc.. and UPS did not meet the commitment call the 800 number, say refund at the prompt and follow the directions. You will get your money back no questions asked. To UPS and the inept posters below I give you this, online shipments double annually. To say you weren't prepared for the expected volume is foolish at best. If you provide service guarantees then it is your responsibility (other than acts of God) to live up to them. To those of you who chose a non guaranteed service and did not read the fine print, well you got what you paid for.
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Newman December 27, 2013
I do not understand how during a peak season UPS can not stick with the guaranteed delivery time frames. This is the time it is needed the most and folks depend on it. It is absurd! Just think if your Electric Company said during the summer they could not provide service during the peak times.
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Helen Pennington December 26, 2013
I appreciate the hard work these UPS workers do. I was expecting an order on Tuesday, December 24th during the regular business day. When my package did not arrive by 7:00 PM I figured I would receive it on Thursday. BUT, at 10:30 PM on the 24th a knock came to my door and YES it was the UPS man with my package. Job well done and appreciated. Thank you UPS!
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A reasonable thinking person December 26, 2013
Everyone is complaining and complaining about UPS service. Overall they do an excellent job of getting the amount of packages they ship to their destinations 99% of the time. No one thinks about the people that are having to deal with the ice & snow the midwest has had this past month. If you want to make sure you get your packages on time, ship them earlier (or order them sooner) instead of waiting unti the last minute!!
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Anonymous December 24, 2013
Thank you, UPS. You delivered all my packages before Christmas. l'm glad that l took a little bit of time to plan ahead this year, instead of waiting until the last minute and hoping you would pick up the slack. Thanks again.
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Anonymous December 24, 2013
Love the fact that I paid for extra shipping, on top of the normal shipping rate, and was told that my package would arrive on 12/24/13 and now it has a delivery date of 12/27. Thanks for nothing UPS.
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Anonymous December 23, 2013
We can't understand why there was no Saturday, December 21st delivery when the package we shipped was sitting in the UPS facility not more than 15 minutes from its destination on Friday, December 20th. FedEx delivered a package, without any special endorsement, on the same Saturday, as did the USPS. We will do our best in the future to AVOID using UPS. You just aren't efficient enough for our liking.
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Anonymous December 23, 2013
On 12/18 I shipped a UPS Ground Package through the website, my receipt showed guaranteed delivery by 12/19 end of day. The package did not deliver til Friday. When I called to get a refund I was denied because the guarantee is suspended between 12/11 thru 12/24. When I told them whey did they not acknowledge this on the website, they said they do acknowledge it, but I had to go to the search engine, look up 2013 Holiday Schedule, and then click on UPS Holiday Calender...seriously??? Very disappointed and very misleading.....
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Anonymous December 23, 2013
It seems like almost all our packages that went through Chelmsford, MA were delayed by a day. We are very disappointed with your service this Christmas. And it seems unless we go to meet the driver our business cannot get our packages delivered before 5 PM. ( We are normally open from 4 AM to 2 PM). This has caused us great hardship during this busy season with many upset customers because we could not get the merchandise we needed on time.
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Anonymous December 20, 2013
I have been calling for two days to correct am address! Due to you inability to handle calls the package has been returned! This could have been avoided if you had a human to answer the phone! Very disappointed and I plan on canceling my account with UPS.
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Anonymous December 20, 2013
In reply to Anonymous_1:: The guarantee is suspended for UPS Ground and UPS Standard packages picked up or scheduled for delivery between Dec. 11 and Dec. 24. There is no cut-off date for ground packages as time in transit days may depend on where its shipped from and shipped to.
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Anonymous December 20, 2013
NOW let's see if UPS has the whatever it takes to post my less-than-complementary comments!
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Anonymous December 19, 2013
I'm glad ups will be delivering on Christmas Eve because we are expecting some Christmas gifts and ups changed our delivery date.
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Anonymous December 19, 2013
Thanks to ups i was able to receive my packages on time specially on critical days..Such GREAT service..Merry Christmas and a Blessed New Year.
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Anonymous December 13, 2013
Depends but lower 48 states would be Monday
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Anonymous December 10, 2013
Depending on where your shipping! If you live on the east coast lets say.. most areas are 3 days to any location except the UP of Wi, Mi and NY, I believe.. now if you need your pkg on the other coast it can take anywhere from 5-7 business days from the east and into the mid west it can take approx 4-6 days Vegas is 6-7 days from Fl.. and vice verse. All premium services are guaranteed except for dates specified on the web page where as in this case most are lax commit times not delivery day!
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Kari_Redfield December 10, 2013
The last days to ship to arrive by Christmas Eve can be found here: http://compass.ups.com/ups-holiday-shipping-dates-2013/. Thanks! —Compass Editors
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Anonymous December 7, 2013
It actually isn't all that helpful. Fed Ex & USPS, give specifics on the LAST DAY TO SHIP dates in a simple table or grid. UPS just lets you know about delivery dates. normal pick ups and 2nd Day Air. What about Ground & Express LAST DAY TO SHIP?
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Anonymous December 5, 2013
What is the cutoff date for shipping UPS ground, domestically in U.S.?
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Anonymous November 27, 2013
The holiday is Thursday (Thanksgiving), not Thursday and Friday. Why are you not moving your shipments and delivering as normal? Maybe, I should only pay 1/2 as much for shipping over Thanksgiving since you get to take twice the statutory time!
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Anonymous November 20, 2013
I found this site to be very helpful! It really helped me plan my shipments! Thanks UPS! :)
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Anonymous July 19, 2013
It would be great if you offered a file to upload into Outlook.
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Anonymous July 19, 2013
UPS APP for IPAD is great if you have one. Any plans for the rest of us?
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