Delivery Change Options – July 2009 updates

Change of plans? UPS offers a variety of Delivery Change options for both shippers and receivers.

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UPS provides the most extensive portfolio of Delivery Change Options for both shippers (via UPS Delivery Intercept^®) and receivers (via Delivery Change Requests). Shippers and receivers can take advantage of these services to make changes to the planned delivery of a package. Options include Deliver to Another Address, Reschedule Delivery, Will Call and Return to Sender.

UPS Delivery Intercept allows shippers to intercept a package before the first delivery attempt and up to when the package is delivered. For packages that cannot be delivered during the first delivery attempt, the receiver of the package can contact UPS for a Delivery Change Request.

On July 13, important changes were implemented to the request process and pricing structure for both UPS Delivery Intercept and specific types of Delivery Change Requests. These changes were made to allow UPS to continue to provide these value-added service options to our shippers and their customers.

UPS Delivery Intercept: There is no longer a fee for requests for a Will Call, including Same Day Will Calls. The current fee of $10 still applies for Deliver to Another Address (including a request by a shipper to correct an address), Reschedule Delivery and Return to Sender requests. An additional transportation charge will apply for delivery to a new address outside the local area.

Shippers can request a UPS Delivery Intercept using their UPS shipping system, Quantum View^®, ups.com^® or by calling 1-800-PICK-UPS^®.*

Delivery Change Requests: Fees will apply for specific types of Delivery Change Requests – Deliver to Another Address and Reschedule Delivery – made by the receiver after the first delivery attempt. Fees of $4 per package for requests submitted through ups.com and $6 per package for requests received through 1-800-PICK-UPS will apply. There is no charge for requesting a Will Call, including Same Day Will Call. An additional transportation charge will apply for delivery to a new address outside the local area. Fees are payable by credit card: American Express, Discover, MasterCard or Visa.

A UPS InfoNotice^® number is required to request a delivery to an alternate address. Visit ups.com to see how easy and convenient it is to submit requests through the tracking feature.

*Requests to have a package delivered to an alternate address cannot be made by phone.