If the unexpected happens to a shipment, it's easy with UPS to get back on track. Just visit Claims at ups.com.
No matter how you ship, Claims at ups.com is available 24/7 to enable you to:
- Report issues regarding your shipments
- Quickly view the status of any existing claims
- View your claims history
- Conveniently supply claims-related documentation online
Saving time, speeding resolution
“There are many advantages to handling claims online,” says Aaron Gill, a UPS Customer Technology Marketing product manager. “It saves time for customers making claims and speeds claims processing, which can result in faster resolution of your claim.”
In addition, your ability to provide better customer service in the event of a claim can also benefit your customers. If a package is missing, you can report it online, day or night, without even having to pick up the phone. And if your customer calls to inquire about the status of a missing or damaged package, Claims at ups.com can help you quickly find the status of that claim, enabling you to provide an immediate answer.
A simple process
To get started with Claims at ups.com, you must first register for My UPS® at ups.com. When you are registered and logged in, you can:
- Report a lost or damaged package
- Report an uncollected C.O.D. payment
- Request an investigation
- Get up-to-date status reports of your claim
- Cancel a claim
Claims at ups.com is accessible from a number of locations on ups.com, including the Support tab, where you can select File a Claim.
When you report a package problem, UPS will conduct a search or investigation. You may be asked to provide documentation in support of your claim, such as original invoices, purchase orders, photos or proof of shipment.
When a claim has been approved, UPS will process the payment, sending a claims settlement or check, typically within 10 business days.
At UPS, we know that looking after your customers during business hours is your No. 1 priority. And with online access to claims information, you can take care of any unexpected package-related events on your schedule.
Be sure to register for My UPS to start and view claims 24/7.
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