Compass ®

Meet UPS My Choice: A brand-new home delivery option

New service lets your residential customers make delivery choices before the package even arrives, reducing pressure on your shipping and customer service departments.

Your customers can have more control of their UPS deliveries with a new, ground-breaking service from UPS. And sign up yourself!

We all have "one of those days" from time to time. And if you're a shipping manager or run a small business, those days are almost certainly not pretty.

You may have a stack of shipments to process before your driver arrives and you're up against the clock. But you can't ignore your customers' calls. One wants to know where her order is. Another asks if you can say when his goods will arrive because he must leave his home shortly. And a third says her perishable medicine arrived right on time. Unfortunately she did not – and when she eventually returned, her perishables had, well, perished.

So now on top of the shipments and calls, you need to arrange a send-again, and you'll need UPS Next Day Air® to get replacement medicine to your customer ASAP. All of which erodes your patience – and your bottom line.

Firms that rely on shipping have long accepted these challenges as the price of doing business. But that's changed: Now you can encourage your customers to use a free, new UPS service to conveniently control and manage deliveries, possibly reducing practical – and even financial – pressures on your company.

UPS My ChoiceSM is a brand-new service for anyone who receives UPS packages at home. It transforms package delivery to fit your customers' lives, and quite likely your own.

Here's how it works:

Customers get delivery alerts before their package arrives.
The day before delivery, customers receive notice by e-mail, phone or text message so they can plan better. The notice will include an approximate delivery time within a four-hour window, an end-of-day time or the committed delivery time for express services.

Not home? No problem.
Even before UPS makes a first delivery attempt, package recipients can sign for their packages online, allowing drivers to release a package that would otherwise require a physical signature, or they can have them held at a UPS center for pickup. For a $5 fee, customers can reroute packages to another address, reschedule delivery for another time or have them delivered to a location of The UPS Store® for later pickup. All great ways to make deliveries fit their busy lives.

And, it's easy to manage.
All of these features can be accessed simply by logging on to a UPS website to view their inbound packages and make requests. UPS My Choice members can also access the website via their mobile device – the ultimate convenience. A registration service identifies the person requesting delivery changes to prevent fraud.

UPS My Choice can put an end to customers finding InfoNotices on their doors when they missed an eagerly awaited delivery. Now they can schedule deliveries from your company around their busy lives. And putting customers in charge of their own deliveries reduces disappointment and increases satisfaction with the purchasing experience.

In fact, your customers need never again plan their day around receiving a package, or miss another delivery. In fact, they may well be glad that you ship with UPS, because no other shipper offers a service like UPS My Choice.

What's great for both you and your customers is that the basic UPS My Choice service is free. The premium service, offering unlimited access to even more features, is available for just $40 a year. Get information for both.

As a busy shipping manager or small business owner, UPS My Choice is ideal for your personal shipment deliveries. But it might also be the perfect choice for your customers, and therefore your operation and possibly even your bottom line.

And maybe, just maybe, having "one of those days" will become a slightly less frequent event.

Sign up for UPS My Choice now. It's free and easy.

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    Reader Comments

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    Compass Guy July 16, 2014
    Dear Aupscustomer, glad you are liking UPS My Choice. If you get the My Choice notification a day before delivery and request that it be held for pickup, you can pick it up the package on the scheduled day of delivery, typically by 10 a.m. Instead of placing your package on the delivery truck, it will be brought to the Customer Center. If you don't request the will call before the package is placed on the delivery truck, though, you won't be able to pick it up until the following day because it won't be on the premises.
    Reply
    AUPScustomer July 15, 2014
    I signed up for ups my choice and it's great! But, I need to get my package earlier than the confirmed window. If I select to get my package at will call can I pick it up before that time the same day? (My driver is usually here around 4:30 p.m.) Any help would be greatly appreciated!
    Reply
    Compass Guy June 19, 2014
    Midookie, I'm sorry you are having trouble with your UPS deliveries. With UPS My Choice, you should be able to have your package held at UPS easily enough. It won't take three days, as long as your package is not in transit to your city. If it's in the area, it should be available at UPS the next day after you've made the request. Of course, there probably are some exceptions. Now, as for the phone call when the driver is down the street, I don't think that will be possible for a long while. With technology advances, it may happen sooner than I think. But UPS delivers 14 million packages every day, so the idea that we'd call everyone when their driver is down the street seems kind of unlikely to me. Also sounds like many of your delivery problems could be solved with a new doorbell, but that's not always easy to resolve. So until then, I hope you have better luck with hold for pickup option in UPS My Choice.
    Reply
    midookie June 19, 2014
    When I made a complaint with customer service over the phone once, someone actually gave me a courtesy call when the driver was down the street. I don't understand why you can't always provide that service. I, too have a problem with the door buzzer and I'm usually home when I miss the delivery. So I request it to be held but it's not there sometimes, I request it to be sent to the UPS retailer near by and it's not there till 3 days later...That is why choosing UPS as a method of delivery is absolutely my last choice.
    Reply
    Compass Guy April 2, 2014
    Dan, you're right. UPS My Choice is just for residential deliveries. But for a business, you might consider Quantum View Manage. With the Inbound privilege set up, you would see all the UPS shipments coming to you. Your suppliers don't need to do anything except have your correct "ship to" information in the manifest. Then you would see on the dashboard packages on their way to you. You would log on, though, it's not an e-mail. The e-mail is Quantum View Notify, but that's dependent on the shipper selecting that free notification to you.
    Reply
    Dan April 1, 2014
    is there any sort of program like this for small business? All I want to know is the day something is coming so I can be sure i am there my shippers will not use quantum and I use my choice for home deliveries and love that I get an e mail the day before the package is delivered. I need this for my business
    Reply
    Anonymous January 30, 2014
    If you're not going to deliver to my apartment after you've been paid to deliver said package, why should I pay more money to re-route the package?
    Reply
    Anonymous September 14, 2013
    This method quick and accurate to track package for delivery to my home
    Reply
    Anonymous July 4, 2013
    I find the $40 annual charge for extra services is a GREAT way to handle packages coming in. You can write it off as a business expense if needed. Even just customers (non business owners) should buy this service. You KNOW exactly what's going on, when and how..., what better service could you ask for. If you don't ship a lot or receive a lot, maybe not the best thing to have. As a small business, it makes everything SO much easier when you have these options with a click of a button. My driver is nice and the best. UPS is the ONLY way I will ship or receive. I did in fact used to use USPS, but stuff kept getting broken and damaged and the tracking is not always updated like UPS. *** I don't work for UPS, I am just thrilled to have this service at my computer. Great innovation and now Fed Ex 'kind of' offers it. Overall, great job UPS.
    Reply
    Anonymous February 5, 2013
    Twice now I have requested to have packages held for pick up since signing up for my choice. Both times the packages have been dispatched to a truck for delivery, even though my will call request was processed well within the time frame stated. I try and save your drivers an unnecessary attempt if I know I will not be available to sign, and so far it has not worked. When I call the 800#, the CSR tells me there is no way to contact the driver to let him know not to make the delivery attempt. Definitely a glitch to work on, will save drivers time and gas. I do appreciate that ups always seems to deliver early though...one reason I choose ups.
    Reply
    The Compass Guy November 28, 2011
    <p>Hi to the anonymous poster from 10/27/2011 8:44:51 AM.</p> <p>UPS My Choice gives you the ability to authorize the release of packages that require a signature. If you live in an area where UPS won’t release any package without a signature, UPS My Choice gives you the option on your Preferences page to have a standing order to release all packages that the shipper hasn’t selected the Delivery Confirmation Signature Required option. If you live in an area where UPS does not require a signature to drop off packages at your home, then this option will not be seen in the Preference section.</p> <p>UPS does offer shippers a Delivery Confirmation Signature Required option. Shippers that select this option, have requested that UPS obtain the recipient’s signature and for UPS to provide them that information. The UPS My Choice Authorize Signature Release option may also be used for these types of packages. However, authorizing the release of these packages must be done on a package by package basis. If you have a package where the shipper has requested your signature you can authorize the release of the package by clicking on Signature Required from the tracking screen. (Screen shown here for your convenience.)</p> <p>Lastly, due to the nature of the shipment, some shippers may require an Adult Signature. For these packages an adult over 21 must be available to sign. </p> <p>Hope that helps.</p> <p>Best - the Compass guy.</p>
    Reply
    The Compass Guy November 15, 2011
    <p>Hi to the poster who is frustrated that their UPS driver won't leave packages in apartment settings.</P><p>We're sorry -- I understand this is not convenient for you. Our drivers use their judgement in whether to leave a package in any given location, and it is typically the case that, to protect your goods, drivers will not leave packages is apartment-type settings. </p><p> Perhaps you might consider having packages shipped, instead, to your workplace? </p><p>Best regards - the Compass guy.
    Reply
    Anonymous November 12, 2011
    If UPS could just leave packages like the post office has been doing forever they wouldnt have to make everyone jump through hoops & charge extra for a 2 hour window which I'm sure must be when the Driver is usually there anyways . If the package was there when I get home like my Post Office & Fed EX packages I wouldnt care what time it got delivered . I guess UPS assumes people that live in apartments are all Thieves .
    Reply
    Anonymous November 8, 2011
    I cannot locate where I can sign electronically for my package after login to www.ups.com. I have also signed up for UPS my choice. I am expecting a package tomorrow but I am never home during typical delivery time. How can I do this? It is not easy to detect, even though the ads and videos purport this feature!
    Reply
    The Compass Guy November 4, 2011
    Hi to the poster from 10/27/2011 @ 8:44:51 AM. Our drivers rarely leave packages in apartment-type setting for the security of your goods. Please follow the instructions on the InfoNotice that the driver will leave you. Kind regards - Jerry
    Reply
    The Compass Guy November 4, 2011
    Hi, the poster who commented on 11/2 about the Compass guy. I'm not quite sure what you mean, but I like to give straight answers. If you have a question, I'll find the answer for you. We're pretty helpful here at Compass. Best wishes, Jerry.
    Reply
    Anonymous November 4, 2011
    What does the term "Compass Guy" mean? That you cannot give a straight answer without checking the official UPS compass?
    Reply
    Anonymous November 2, 2011
    Oh never mind - actually UPS will give you a 2 hour window now - If you spend $40/yr to upgrade to a My Choice Premium account. Yeah, no thank you.
    Reply
    Anonymous November 2, 2011
    I am still greatly confused as to how one of the world's best supply chain / delivery businesses, who clearly has the best routing software in the world... Who knows before the driver even gets up int he morning the exact turn by turn route they will be taking to delivery those packages... Cannot estimate to within even 2 hours when delivery will be made. UPS should know by 6AM when each package will be delivered within +/- 30 minutes with a high degree of accuracy - and as the day goes on, that window would probably close to within 10 minutes. But instead of allowing their customers to plan their availability, they choose to keep us guessing. They could have implemented estimated delivery times probably ten years ago, yet nothing even today.
    Reply
    Anonymous October 27, 2011
    I cannot locate where I can sign electronically for my package. Something is trying to be delivered to my apartment but I am never home during that time frame. How can I do this? It is not easy to detect, even though the ads and videos purport this feature! Thnx
    Reply
    Anonymous October 25, 2011
    Oh man! This is exactly what I've been waiting for. Can't wait to try this out.
    Reply
    The Compass Guy October 12, 2011
    <p>Hi to the small business owner who posted below at 1:42PM on 10/11. Your question’s a good one! </p><p>We’re just as concerned about security as you are. That’s why, while we’re making it as easy as possible for customers to register for UPS My Choice, we’re also using anti-fraud measures to protect our shippers. Customers’ information must match that in public records, and customers must also answer a number of security questions before they are able to register for My Choice. </p><p>Such strict measures mean that some registrations for My Choice can’t be completed. A customer might experience this, for example, if they have recently moved home or changed their name. </p><p>Of course, we respect your choice of shipper, but I think your customers will be glad you ship with UPS. My Choice improves your customers’ experience by helping them get their packages where and when they want them -- first time. And, it’s only available from UPS. </p><p>Best – the Compass guy.</p>
    Reply
    Anonymous October 11, 2011
    As a small business owner I think this service is awful! If I was an internet thief I would love it. As a thief I could purchase items all over the internet use the credit card billing address as my ship to address and not arise any suspicion. Then simply reroute the package and no signature required. Wow a bonanza! As a merchant I will be out thousands of $$$ in credit card charge-backs and no defense to show the authorization of the cardholder. As a merchant I can't afford this new service. Can someone direct me to FEDEX?
    Reply
    The Compass Guy October 10, 2011
    To the poster from 10/8/2011 at 9:59 AM, we're glad you liked our dinosaur video at least once or twice. If you look to the top right of the video display you'll see an orange tab that reads: "Become a member." That's where greater control of your deliveries begins!
    Reply
    Anonymous October 8, 2011
    Does not work. At all. Every time I try and use this service (My UPS) and click on a link to do so, I get a dinosaur video, which, while cute the first 5 times, quickly becomes aggravating. Simple. I want to electronically sign for a package, since I work all day. According to the website, I should be able to. No links that work. Just Dinosaurs. This service is heading for extinction if it doesn't work.
    Reply
    Anonymous October 7, 2011
    I think this is a great service being offered, but what I cannot understand is that a $5.00 fee gets charged to the customer for some of this service, when the same service is being done with the businesses that ship these pkgs. we get charged $11.00 for online changes and $14.00 for doing so over the phone. This piece of it makes no sense. It should be the same. Seems as though the business owners who choose to use UPS should get the same discounted price.
    Reply
    The Compass Guy October 7, 2011
    <p>Of course!</p>Best wishes, the Compass guy.
    Reply
    Anonymous October 7, 2011
    This is a pretty neat service. As a small business owner, I think it would be worth e-mailing my customer list to tell them about this. It would cut down on my customer calls. Can I link to this web page from my e-mial?
    Reply
    The Compass Guy October 7, 2011
    To the poster of 10/6/2011 9:11:14 PM, this is a service for residential customers only. <BR><BR>Kind regards - the Compass guy
    Reply
    The Compass Guy October 7, 2011
    To the person who posted on 10/6/2011 at 9:30:00 AM,asking whether UPS My Choice could be used to not have an adult sign for a shipment of wine, the answer is unfortunately no. <p>Legally, we must still obtain an actual signature from someone over 18. </p>Best - the Compass guy.
    Reply
    The Compass Guy October 7, 2011
    To the poster who wants to know if The UPS Store can keep perishables from perishing: That’s a no: The UPS Store can’t be held responsible for “perished perishables” (if you follow me). <p></p>The best advice: Take precautions to keep perishables fresh. Dry ice or freezer gel packs work well in a sealed Styrofoam container. Next, select a delivery option that gets the package delivered before these coolants expire. And, finally, avoid shipping on a Friday or using a service that will include a weekend in transit.</p>Best – the Compass guy.
    Reply
    The Compass Guy October 7, 2011
    <p>To the poster who’d like to be notified by the driver when a package arrives because of a landlord who won't provide a doorbell: Well, unfortunately, we can’t call you from down the street. </p><p>On the flip side, UPS My Choice does offer three types of delivery alerts: </><br><br>1) The Day Before alert: the package is coming the next day and we will give you the best information we have on when you’ll receive the package. <br><br>2) The Morning of Alert: notifies any change in the delivery status. <br><br>3) Delivery Confirmation alerts: lets you know the package was delivered. <br><br>And all of these alerts are available via e-mail, text or phone. <br><br>Best - the Compass guy.
    Reply
    The Compass Guy October 7, 2011
    To the poster who was unsure about the possibility of requesting an end-of-day delivery at home for a package that requires a signature: UPS My Choice gives you the most accurate delivery information -- from a four-hour approximate delivery time for all customers to a 2-hour confirmed delivery window for Premium Members. <br> However, if those times don’t meet your needs, your package can be delivered to another address, or to your nearest location of The UPS Store. (Find your local store here <a href="http://www.ups.com/content/us/en/locations/store/index.html" target="_new" >here</a> <br> And don't forget: Premium Members can also provide driver “Leave At” instructions: You tell your driver where you want that package left, and that’s where you’ll find it when you get home. <br><br>Best, the Compass guy.
    Reply
    Anonymous October 6, 2011
    Is the My Choice service offered to members who are *receiving* packages, or offered to enterprises on behalf of their customers?
    Reply
    Anonymous October 6, 2011
    Does this service allow recipients to sign for "adult signature required" wine shipments online?
    Reply
    The Compass Guy September 23, 2011
    Thanks for the comment at 9/22/2011 8:35:11 AM! Actually we can help – you could schedule your delivery for a better time or better location. <p><br>For anyone else in a similar position, please note that our drivers don't typically leave packages on doorsteps in apartment settings.</p><br> best - the Compass guy.
    Reply
    Anonymous September 22, 2011
    Done it! I wouldn't have had to go through hell when a vendor rerouted two of my packages to the wrong place. My package went across the US twice three times. Yuk. This will give me peace of mind.
    Reply
    The Compass Guy September 22, 2011
    Hi, commenter from 9/22/2011 @ 9:31:16 AM. Glad you're happy with UPS. Though you probably wouldn't know it, that was our Quantum View Notify service at work for you. Your retailer made a great choice to use it to keep you in touch with your package progress. Thanks for the kind words! <p>Best, the Compass guy.</p>
    Reply
    Anonymous September 22, 2011
    This will be great for the holiday season!
    Reply
    Anonymous September 22, 2011
    Not too clear whether or not you can request an end of day delivery when you are home, on , say, an insured item that needs a signature, and you don't want it left outside the house.
    Reply
    Anonymous September 22, 2011
    I just love UPS. We ordered an item from Costco and was sent a shipping update email w/ all the info about it. included was a UPS web site update link, how cool! never seen anything like it. answers all the "w's". Will definitely use ups again. thanks for all the intell.
    Reply
    Anonymous September 22, 2011
    I need (because I don't have a door bell, and the landlord doesn't like drivers to come in, a service where the driver can phone me from the street, and I can come down to get the package. Can you do that?
    Reply
    The Compass Guy September 20, 2011
    Hi to the commenter who posted on 9/16/2011 at 8:54:25 AM, I appreciated your comment. I’m afraid that I don’t know the FedEx service you refer to. What I can tell you about, however, is UPS My Choice. With UPS My Choice we provide our customers the best possible delivery information. When we are able, we will provide you with a 4-hour approximate delivery time. This is based on the collected data on our typical delivery time to your home and may vary due to the number of packages your driver may have to deliver that day, weather or traffic. If you have set your Morning of Delivery Alerts we will alert you if the approximate delivery time changes by 60 minutes or more. Premium Members have an option to select a 2-hour confirmed delivery. This window is confirmed and if your driver does not make that window we do refund the $5 fee for the service. Of course, all shipping companies are at the mercy of the weather (and boy have we had some this year), but we always do our utmost to fulfill our promises to our customers – of that you can be certain. Kind regards, the Compass guy.
    Reply
    Anonymous September 16, 2011
    I'd love to be able to just pick a package up at a specific UPS location, rather than have a home delivery. Is that possible without a rented UPS mailbox? Thanks for your services!
    Reply
    Anonymous September 16, 2011
    can the ups store keep perishalbes from perishing????
    Reply
    Anonymous September 16, 2011
    The UPS Store are awesome! Great hours and convenient.
    Reply
    Anonymous September 16, 2011
    The UPS Stores are awesome!
    Reply
    Anonymous September 16, 2011
    It's about time for a service like this. It has been very difficult and costly for me to resolve issues when customer is not home to sign for package.
    Reply
    Anonymous September 16, 2011
    A great idea, but looks similar to FedEx's old and removed time schedule they tried on weekends. It didnt work I don't see it happening when bad weather hits? Doesn't this put added time allowance pressure on the drivers and make them unsafe?
    Reply
    Anonymous September 16, 2011
    It's about time
    Reply