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  • Is the UPS call center open on Sundays?
    Q

    Is the UPS call center open on Sundays?

    A

    Yes, you can call 1-800-PICK-UPS on Sundays. Some of the automated features, like package tracking, are available 24/7, including Sunday. However, customer service staffing is reduced on Sundays and typically limited to daytime hours. Questions about package status and shipping will be answered on Sunday, but billing questions and the ordering of supplies usually are handled on weekdays only.

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    • Can I ship a suitcase or does it have to be in a box?
      Q

      Can I ship a suitcase or does it have to be in a box?


      A

      You can, but it’s not recommended. For best results, your local The UPS Store® will package your luggage in a box. You can find your nearest location at ups.com/dropoff. Deselect the other dropoff options, such as UPS Drop Boxes or UPS Customer Centers.

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      • Can a receiver pay more to have a package delivered on Saturday?
        Q

        Can a receiver pay more to have a package delivered on Saturday?


        A

        No. Since the shipper is billed by UPS for the shipment, only the shipper can determine whether your package is delivered on Saturday. (Shippers pay extra for this.) A UPS 2nd Day Air® package shipped on Thursday will be delivered on Monday, unless the shipper prepares and labels that package for Saturday Delivery.

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          matt 4/5/2014 11:00:08 AM
          I would like to know if I could pick up my pick up my package today it sez it's in Parsippany witch is not far from me

          Compass Guy 4/7/2014 2:57:23 PM
          Matt, no, I suspect the Parsippany customer center is not open on Saturday, just weekdays. If you track the package and it says "out for delivery" it is on a truck and would not be in the center until tonight (and only if the package couldn't be delivered).

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        • Does UPS provide service on Saturday and Sunday?
          Q

          Does UPS provide service on Saturday and Sunday?

          A

          On weekends, UPS works Saturdays but not Sundays. UPS delivers UPS Worldwide Express®, UPS Next Day Air® Early A.M.®, UPS Next Day Air and UPS 2nd Day Air® packages on Saturdays. Packages must be processed and labeled for Saturday Delivery. The shipper pays $15 extra for Saturday Delivery. Note: If the shipper sends a UPS 2nd Day Air package on Thursday, it will be delivered on Monday – unless Saturday Delivery is specified. Pickup service is available for air and international packages on Saturday via a regular Saturday pickup, UPS On-Call Pickup® service or at retail outlets such as The UPS Store®. Please note that UPS Drop Boxes are not picked up on weekends. (For extremely urgent shipments, UPS Express Critical® service is available 365 days a year.)

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          Suzanne 8/3/2013 12:06:51 AM
          What if the package is at The UPS Store nearest to the destination. Can it be delivered on Saturday?

          Bruce 2/8/2014 9:51:24 PM
          Does, UPS Ground still get processed, through the weekend? Or, does it stay in whatever state it landed in on Friday? Thanks for any input. COMPASS GUY: There's no movement of packages on weekends, unless the package is processed and labeled for Saturday Delivery.

          Andrew Brasosky 3/1/2014 6:56:47 AM
          If ups is responsible for a standard ground shipment being delayed, will they deliver on a Saturday? COMPASS GUY: No, only air packages processed and labeled for Saturday Delivery are delivered. UPS Ground packages are only delivered on weekdays.

          Shirley Vogel 3/8/2014 8:42:11 AM
          According to your tracking system, my package from Home Decorators was supposed to be delivered yesterday, March 7, but was not. The UPS truck stopped outside, but no one came to the door and pkg was not delivered. Please advise/tell me why/and if it will arrive today, Sat March 8? Thank you, Shirley COMPASS GUY: Shirley, sorry that you had problems with your delivery. If your package isn't delivered on time, the shipper can request a claim. Only air packages that are processed and labeled for Saturday Delivery are delivered on Saturday.

          Kim 3/13/2014 11:23:10 AM
          If the package arrives at the UPS location in the destination city on Friday and is not to be delivered until Monday. Can the receiver go pick up the package from the UPS location on Saturday?

          Compass Guy 3/13/2014 12:40:46 PM
          Kim, I don't believe the UPS Customer Centers (attached to the UPS facility) are typically open on weekends. You can confirm the hours of operation for the center near you at ups.com. Select "locations" and then de-select all options except UPS Customer Centers. This will give you the hours of operation, which vary from site to site.

          Ed Hiserodt 3/14/2014 6:59:19 PM
          Question: If I take a package to the UPS terminal at the Little Rock airport on Saturday afternoon, can I ship it to Detroit Second Day and have it delivered on Tuesday. Thanks, Ed H.

          Fox 3/15/2014 9:49:11 AM
          ARRIVAL SCAN Mar-14-14, 13:14 PM, WEST SACRAMENTO, CA Will it be delivered today? I'm about 30 miles away. It looks like it's been processed, it just need to be delivered?

          Compass Guy 3/17/2014 7:38:11 AM
          Ed, UPS 2nd Day Air packages picked up or dropped off on Saturday will arrive on Tuesday. But I don't know if the Customer Center at the airport is open on Saturday afternoon. The UPS Store is typically open on Saturday if there is one in your area.

          Compass Guy 3/17/2014 7:39:58 AM
          Fox, no. When you track your package, if it doesn't say "Out for Delivery" then it is highly unlikely that your package is being delivered that day. Packages would leave the package center with the driver in the early morning hours.

          Mike 3/20/2014 5:57:19 AM
          I don't know the method that it was shipped, but I am expecting a package where UPS Tracking says 1 business day left as of 3/20 and a scheduled delivery date of Saturday 3/22. I don't know of UPS deliveries on Saturday, so is that right?

          Compass Guy 3/20/2014 7:56:35 AM
          Mike, although I don't know the particulars of your package, if the tracking system says it will arrive on Saturday, it should. UPS does deliver UPS Next Day Air and 2nd Day Air packages processed and labeled for Saturday Delivery. I suspect it is one of those, otherwise the tracking report would have said Monday delivery.

          CJ 3/21/2014 8:00:45 AM
          I ordered a package late Thursday night and selected Second Day Air. Does this mean that the package will get here on Saturday or Monday? By UPS ground, it was 3 days to be delivered to my state, so would Second Day Air mean it would get here faster?

          Compass Guy 3/21/2014 8:13:17 AM
          CJ, if the package was tendered to UPS on Thursday, a 2nd Day Air package would arrive on Monday. Unless you specified (and paid extra for) Saturday Delivery. But often when an order is placed online, the retailer does not tender the package to UPS until the next day. So, in that case, you're looking at a Tuesday delivery. If UPS Ground is three days from the retailer to your home, then 2nd Day Air should be one day faster. Hopefully, they will provide you a UPS tracking number and you can verify when it will arrive.

          Compass Guy 3/21/2014 8:45:51 AM
          Anth, no, I don't think so because Customer Centers adjacent to the UPS hubs are typically only open on weekdays. If you go to ups.com and select "Locations," you can find the operating hours of the nearest Customer Center.

          Chris 3/21/2014 2:32:32 PM
          If I ship next day air and drop the package off on Saturday, will it get there by Monday morning?

          Compass Guy 3/21/2014 3:14:58 PM
          Chris, yes, but you need to drop off the Next Day Air package at a place like The UPS Store that has a Saturday pickup. The UPS Drop Boxes are only picked up on weekdays. Packages placed in a box over the weekend won't be picked up by the driver until Monday.

          Michael 3/22/2014 12:34:20 AM
          I ordered a package Friday morning and it shipped on Friday afternoon with ups next day air. Will I get it on Saturday or have to wait till monday?

          Randy 3/22/2014 10:24:21 PM
          Hi, I shipped an extremely important package on Friday and paid through the nose for next day air Saturday delivery. Ups either lost or forgot the package, as it never even received an origin scan. If UPS can magically re-discover this package at the origin facility in Lafayette, La late Saturday night (if they are even open), when is the earliest it will arrive at its destination of Atlanta, GA?

          AR 3/23/2014 10:46:54 PM
          If I placed an order midnight on Friday, and I have it sent "UPS Expedited" (3-5 days); when should I be expecting it to arrive?

          Compass Guy 3/24/2014 9:43:10 AM
          Suzanne, although I don't know the particulars of your shipment, UPS packages that go out for delivery on any day, including Saturday, originate from a sorting facility -- not a The UPS Store location. If you have a tracking number, you can see when the package will be delivered at ups.com.

          Compass Guy 3/24/2014 9:56:52 AM
          AR, it's difficult to determine exactly because the key date is not when you ordered something but when the retailer tendered the package to UPS. If you ordered it Friday night, it could be picked up by UPS either Saturday or Monday, depending on how fast they pick and pack what you ordered. If you have a tracking number, you can follow the progress at ups.com. The tracking tool should provide an exact delivery date based on the origin and destination postal codes. UPS Worldwide Expedited is typically two to five days, depending on the distance traveled. But with a tracking number, you should see the exact delivery date.

          LJ 3/27/2014 7:18:54 PM
          if i get standard shipping, and i place my order on tuesday will i get my shipment by monday?

          Compass Guy 3/28/2014 8:12:20 AM
          LJ, delivery of UPS Ground packages depends on distance. So, if you use the Time and Cost Calculator at ups.com, https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=PNRO_L1, enter the origin and destination ZIP codes, it'll give you the exact date of delivery.

          DJ 3/28/2014 4:24:42 PM
          I ordered mine late Wednesday night and I had the two day shipment why isn't it here yet? lol. It says out for delivery.... Date and time 03-28-2014 04:12 and here it is 5:23...

          Tess 3/29/2014 9:49:59 AM
          My package was scheduled to arrive yesterday via Ground. It made it to the local UPS place, but I got a call early in the morning to confirm my address because they "couldn't find it" in the computer system, despite having delivered here before (and recently). I confirmed the address and told them where to find me, but the last update is from around 12:30 PM yesterday saying the problem was corrected and delivery was rescheduled -- with no rescheduling time actually specified. It didn't arrive yesterday evening. Is there a chance it will arrive today?

          Compass Guy 3/31/2014 7:54:31 AM
          DJ, although I don't know the particulars about your shipment, please remember that just because an item is ordered on a Wednesday night, that doesn't mean UPS has that package Wednesday. The retailer is probably packing and shipping that item on Thursday. So, if UPS picks it up on Thursday and it's shipped 2nd Day Air, it will arrive on Monday. (Saturday is an option but it costs more.)

          Compass Guy 3/31/2014 7:56:50 AM
          Tess, sorry there was a problem with your delivery. But chances are a UPS Ground package won't be delivered until the next business day, Monday in this case. Only air packages processed and labeled for Saturday Delivery are delivered on Saturday.

          Nick 4/5/2014 9:13:30 AM
          I ordered my package from GI Brick on Tuesday on regular service and it hasnt come yet, after a ups truck stopped at my house on friday it did not have my package.

          Ryan 4/5/2014 10:22:23 AM
          I ordered a package and the tracking info lists the Estimated Delivery as Saturday, 04/05/2014. Will it arrive today or is that incorrect?

          William 4/5/2014 10:54:03 AM
          To answer Kim's question, I too had an important package that arrived on Friday and requested to pick it up early on Monday. I still tried to pick it up on Saturday morning and was told it wasn't unloaded yet. It is frustrating to not be able to get a package that's 50 feet or less away. It was free ground shipping so that's the trade off I guess

          Compass Guy 4/7/2014 2:42:49 PM
          Ryan, without knowing the particulars of your shipment, if the tracking system says Saturday, it should arrive then.

          Compass Guy 4/7/2014 2:44:56 PM
          Nick, sorry you haven't received your package. Do you have a UPS tracking number beginning with 1Z? If so, you can track the package from the home page of ups.com. The system will tell you when UPS received the package from GIB and when it will be delivered to you.

          Jessica 4/11/2014 7:49:30 AM
          Hi, knowing that my package wasn't specified for Saturday delivery and needs an adult signature, will I be able to go to the open ups center and pick it up from there with my id?

          Compass Guy 4/11/2014 7:58:37 AM
          Jessica, UPS Customer Centers usually are not open on Saturday. If the first attempt to deliver your package is Monday, and you're not home, follow the instructions on your UPS InfoNotice. One of your options will be to have the package held for pickup. You can check the hours of the UPS Customer Center at ups.com under the "Locations" tab.

          gandhi 4/11/2014 12:22:38 PM
          Hi, My package is not moving. I read on your website about what could be going on. It is scheduled to be delivered on saturday. If it is delayed, then it will be delivered monday (which will be too late). is there anyway I can pick it up friday evening/saturday morning from wherever it has landed? can i know what location is it expected to be friday evening and is pick up possibility? Thanks.

          Compass Guy 4/11/2014 12:33:25 PM
          Gandhi, I'm sorry you're having stress about this delivery. My suggestion is to call 1-800-PICK-UPS (press 0 to get to a live customer service rep) because he or she should be able to see the package's progress. It is unlikely that you'll be able to pick it up, though, since the Customer Centers are closed on weekends.

          Jason 4/11/2014 11:54:00 PM
          Hi, I ordered my package on Wednesday, April 9 from Amazon and it is shipped by UPS 2nd Day Air. My package is already at a neighboring city and says Departure Scan, 4/11/2014 at 7pm. What does Departure scan mean? It says that the scheduled delivery is on Monday, but would there be a chance it gets delivered tomorrow? Also I don't see it saying signature required anywhere, so I'm worried that the the package might just be left on the doorsteps since I will not be home on Monday. It's not a safe neighborhood for packages left outside, so would UPS deliver again the next day, or would it be left at a nearby UPS center?

          lois 4/12/2014 1:12:48 PM
          Packages are being stolen from front porches in my neighborhood. Can I request the package be put in the back yard hidden from plain sight?

          Andrew C 4/13/2014 11:09:06 PM
          I picked next day shipping and my package was shipped on Saturday afternoon. Will it be here monday?

          Compass Guy 4/14/2014 9:01:28 AM
          Lois, there are two ways to make this happen. Your UPS driver can put the instructions in the DIAD or you can sign up for UPS My Choice. It's free. And you can put your delivery instructions into the system. And, you will get an e-mail or text the day before your package will arrive. Sign up at ups.com/mychoice.

          Compass Guy 4/14/2014 9:08:08 AM
          Jason, if you ordered on Wednesday and the package was picked up by UPS on Thursday, your delivery date would be Monday. (Saturday is an option but costs more.) You might consider signing up for UPS My Choice if you receive packages at home. A free option with My Choice is to have packages held for pickup. Typically, the UPS driver will leave a package if it doesn't require a signature.

          mariah 4/17/2014 10:48:15 AM
          How long will my package take if it's coming all the way from California to Newburgh N.Y.?

          Compass Guy 4/17/2014 3:42:21 PM
          Mariah, to come up with an exact transit time, you'd need to enter the ZIP Codes for the origin and destination into the UPS Time and Cost Calculator (https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=PNRO_L1), but I suspect a UPS Ground package would take 5 business days, which doesn't include Saturday or Sunday. Obviously, you have other speed options to get it faster: one-, two- and three-day services. But UPS Ground is the least costly option. The calculator is available under the shipping tab at ups.com.

          brandon 4/25/2014 11:04:43 PM
          I purchased a phone from sprint at about 2pm and I got my tracking number at about 10pm. It doesn't have the expected delivery date yet but it says 2nd day air, so when should I expect it to arrive

          Jeremy 4/26/2014 5:05:45 AM
          My ups ground package is in my home town Friday night/Saturday morning. It's there any way to pick it up from the center or pay extra to have it delivered Saturday? It isn't scheduled for delivery until Monday, but it's only like 5 miles away in my town.

          Vedanshi 4/26/2014 11:05:19 AM
          Hey, my tracking status says PACKAGE DATA PROCESSESD BY BROKERAGE WAITING FOR CLEARANCE, and it has been like that since yesterday morning. I just wanted to know why it wasn't changing.

          megan 4/26/2014 2:31:40 PM
          I had a note on my door on friday (4-25). Will they try to deliver that again today (4-26) a saturday?

          keelan 4/26/2014 7:48:54 PM
          If someone ships me an item on Saturday with the next day air will it be here on Sunday or Monday?

          christina 4/27/2014 11:19:41 AM
          Yes I ordered from amazon on Friday 25th and it's a 2 day shipping and it told me expect date of delivery is on April 27th which today is that day but Sunday? ? If there's no ups on Sundays. .I expect my delivery on the 28th on Monday tomarrow is that correct? ??

          emanuel 4/27/2014 11:33:11 PM
          I am aware that ups does not work during Saturday's or Sunday's. But at what time does it start operating Monday mornings?

          Compass Guy 4/28/2014 8:24:35 AM
          Emanuel, UPS does provide pickups and deliveries on Saturdays but only for air and international shipments. First deliveries on Monday morning are as early as 8 a.m., although operations begin sorting packages in the wee hours of Monday.

          Compass Guy 4/28/2014 8:26:45 AM
          Christina, the key to your delivery is when Amazon tendered the package to UPS. If it was Friday night or Saturday morning, the package would arrive on Tuesday. Hopefully you have a tracking number and can check at ups.com.

          Compass Guy 4/28/2014 8:29:10 AM
          Keelan, if UPS picked up the Next Day Air package on Saturday, it would arrive on Monday. But if the package was placed in a drop box on Saturday, UPS would pick that up on Monday and your delivery would be Tuesday. So, it depends on when the package was picked up, rather than when it was "shipped."

          Compass Guy 4/28/2014 8:31:22 AM
          Megan, if you had a UPS InfoNotice placed on your door on Friday, typically another attempt would be made Monday and then again Tuesday. After three delviery attempts, the package is sent back to the shipper, unless you make arrangements (which are outlined on that InfoNotice).

          Compass Guy 4/28/2014 8:34:16 AM
          Vedanshi, without knowing anything about the shipment, it sounds like Customs is waiting for a key piece of information before it clears the package. I would consider calling the UPS International Customer Service line at 1-800-782-7892. They'll ask for your UPS tracking number.

          Compass Guy 4/28/2014 8:35:48 AM
          Jeremy, I know it's frustrating to see your package so close to your home, but, no, only the shipper can pay for Saturday Delivery.

          Compass Guy 4/28/2014 8:38:31 AM
          Brandon, it all depends on when your new phone was tendered to UPS. If it was given to UPS on Friday night or Saturday morning, I would think that your 2nd Day Air package will arrive Tuesday, by end of day.

          tonia quarels 5/3/2014 3:36:28 PM
          I placed and order thurday at 10am... I will receive in 2 buisness day...had not recived package

          Celeste 5/5/2014 12:49:16 AM
          I placed my order Thursday night. Paid for 2day air shipment. It is Sunday night & my package says it is in Los Angeles already which is my city. It says delivery to my house will be tomorrow by end of day. What time is "end of day" ?

          Compass Guy 5/5/2014 8:23:38 AM
          Celeste, "end of day" means that before the driver ends his or her day and heads back to UPS, your package will be delivered. Depending on the driver's volume today, it could be as late as 7 p.m., but hopefully earlier.

          Compass Guy 5/5/2014 8:26:53 AM
          Tonia, if your order was picked, packed and shipped on Thursday, your 2nd Day Air package would arrive today, Monday. If your package was tendered to UPS on Friday, your 2nd Day Air package would arrive on Tuesday. If the retailer provided the tracking number, you should be able to find out exactly at ups.com.

          Joe 5/5/2014 9:34:18 AM
          Do ups drivers get in special instructions on certain packages.? I would prefer that the company packaged the item then explained what exactly was in there.

          Compass Guy 5/5/2014 12:53:26 PM
          Joe, I probably don't have a great answer to your question. To my knowledge, there are no special instructions. Obviously, drivers can have delivery preferences stored in their hand-held device and the speed of delivery is based on the service chosen by the shipper. But no special handling instructions. All packages must be packed well enough to withstand the rigors of shipping. So, it does no good, for example, to write "Fragile" on a box. It has to be packed like it's fragile.

          Rebecca 5/9/2014 4:13:36 PM
          My package was supposed to be delivered on Friday but I had to step out and was not home, and online it says another attempt to deliver will be made. Will it be tomorrow (on Saturday) or will it be Monday?

          Compass Guy 5/9/2014 4:28:31 PM
          Rebecca, next attempt should be Monday.

          Adnan 5/10/2014 9:11:13 AM
          I saw this in a previous Compass newsletter, but my local UPS Store said it wasn't correct. Am I able to drop off UPS Ground packages at my UPS Store on Saturdays? (e.g. if its a 1-day delivery window on Ground) will my Ground package be scanned on Saturday, and get delivered on Monday?

          theresa 5/12/2014 6:35:05 AM
          I mailed my package on May 1st @ 11:26 am from SC to California, 5 days ground, because the worker at the local UPS store assured me it would get there in plenty of time for Mothers Day -- expected date of delivery Thursday, May 8th My package arrived in Vemon CA @ 1:59 pm a tuesday. One would expect a package 300 miles from its final destination could be delivered on time? No, its being delivered today MAY 12th 12 days from when i mailed it -- 8 business days, not 5 as guaranteed. What does your term Guaranteed actually mean? I am beyond angry. So do I deal with my local UPS store to get shipping refund?

          Compass Guy 5/12/2014 9:47:50 AM
          Adnan, there is no movement of Ground packages on weekends. Only business days. So, while you can drop your package off at The UPS Store on Saturday, the package won't enter the UPS system until Monday. So, a one-day ground package would arrive Tuesday. The only way to get delivery on Monday on a package dropped off on Saturday is to use UPS Next Day Air.

          Compass Guy 5/12/2014 9:50:56 AM
          Theresa, I'm very sorry you have had such a bad experience on Mothers Day. No package should take eight days to arrive. Yes, you have to have The UPS Store file a claim for that package because they are the official "shipper of record" in this case. So, while UPS issues the refund, not your store owner, it is The UPS Store that needs to file the claim on this.

          cortney 5/19/2014 12:26:13 PM
          Hello, I ordered something off of amazon.com on Saturday and it got shipped on Monday (standard shipping). The place I got it from was Miami, Florida and I'm in Alvin, Texas. Just wondering your opinion on when it would get here? Could it get here on Wednesday? And would they have to fly it or would it be UPS ground? Thanks

          Compass Guy 5/19/2014 12:58:51 PM
          Cortney, I don't think it will get to you on Wednesday. It looks like Miami to Texas is either three days or four, depending on the ZIP Code. So, you're looking at Thursday or Friday. If you go to ups.com, there is a Time and Cost Calculator under the Shipping tab. I used a hypothetical 33145 for Miami and then if you plug in your ZIP Code, the UPS Ground transit time should appear. Three days would be Thurday and four days would be Friday.

          Kevin 5/22/2014 6:37:02 PM
          If my second day air package is picked up on Wednesday and scanned for the first time in the evening, will it be delivered on Saturday if it doesnt make it on Friday?

          Bill 5/23/2014 2:48:21 AM
          Hey I ordered A package that departured from Illinois on Monday the 19 it said it would be delivered by Saturday to my house in Los Angeles 90008 but it made it to Los Angeles at 10:30 thursday night it says ground shipping doesnt take place on Saturdays will it be delivered today as in Friday ?

          Compass Guy 5/23/2014 8:00:54 AM
          Kevin, I think if your package was picked up on Wednesday, it should arrive on Friday. There is delivery of UPS 2nd Day Air on Saturday but only if it was processed and labeled for Saturday. It sounds like it was not.

          Compass Guy 5/23/2014 8:04:19 AM
          Bill, can you track your package at ups.com? No UPS Ground packages are delivered on Saturday, so hopefully it will arrive today. The tracking system should give you the date. If it's not today, Friday, May 23, the next delivery date will be Tuesday because of the Monday holiday.

          Dustin 5/24/2014 7:12:15 AM
          My package was supposed to arrive on Thursday the 22nd and was in my home state. Something happened and the package was mistakenly re-routed to Louisiana. The package finally re-arrived in my hometown this morning (Saturday) but I think it is regular ground shipping. The package was needed TODAY. Will they deliver it today since it is a UPS error or will I have to wait through the Memorial Holiday weekend and get it Tuesday? This is beyond frustrating.

          Compass Guy 5/27/2014 8:02:56 AM
          Dustin, sorry you've had a bad experience. There is no UPS Ground delivery on Saturday, so today --Tuesday, May 27 -- is the next delivery. But if your package was guaranteed to arrive on Thursday, which it sounds like it was, then you should have the shipper file a claim. That still doesn't get the package there when you wanted, so I apologize for that.

          Jerry 5/29/2014 8:34:10 PM
          If i ordered haz orm-d 3-5 day ground shipping on thursday night. It ships early friday when should i expect it?

          Jessica 5/30/2014 6:08:48 PM
          If my order shipped today ups, and I payed two day air will I get it on Tuesday?

          Doug 5/30/2014 8:22:54 PM
          Ordered a package online. On tracking, it says by end of day Friday. It is now 8:30pm on Friday night. Should I not expect this package to arrive tonight? If not, when?

          Kim 5/30/2014 9:34:23 PM
          Is there a way I can pay to get my package on Saturday to a friends? I ordered her a baby shower gift and did 2 day so she would get it today, but it says delivery of Monday.

          Compass Guy 6/2/2014 12:34:21 PM
          Jerry, the only way to know exactly what day your order will arrive is with a UPS Tracking number. (You can track at ups.com.) But a UPS Ground package picked up on Friday with a three-day commitment time would arrive on Wednesday.

          Compass Guy 6/2/2014 12:36:53 PM
          Jessica, unfortunately, the day you ordered something has little bearing on it. The key date is when the package is tendered to UPS. If your package was picked up on Friday, then UPS 2nd Day Air would arrive Tuesday.

          Compass Guy 6/2/2014 12:38:36 PM
          Doug, if the tracking system says your shipment will arrive Friday, it should. But 8:30 p.m. does seem kind of late. Packages not delivered on Friday would likely arrive on Monday because only packages processed and labeled for Saturday Delivery are delivered on Saturday.

          Compass Guy 6/2/2014 12:40:19 PM
          Kim, sorry your package is not arriving on Saturday as you intended. But unless the package is shipped (processed and labeled) for Saturday specifically, it will arrive on a weekday.

          bin 6/6/2014 1:50:56 PM
          my package were scheduled to arrive today(Friday), but this morning I checked and the status says A late UPS trailer arrival has caused a delay. We're adjusting plans to deliver your package as quickly as possible. does that mean ups will deliver tomorrow(Saturday) or Monday? Thanks.

          Sean 6/7/2014 3:56:38 AM
          The tracker said delivery Today, Than it came up with "Attempted Delivery" I never left home and my Doors wide open plus my door bell works fine. What does Attempted Delivery mean? There work day was up, It's time to go home? Or a drive by and attempted to stop but couldn't?

          matt 6/7/2014 5:54:37 AM
          I ordered some stuff on Tuesday and items were shipped on Wednesday, item were suppose to be delivered Friday ( amazing prime 2 day shipping blah blah ) but item did not arrive. Seeing how thisis ups fault for not delivering the item even though the tracking number said it was out for delivery, will this item still be delivered Saturday or was it move to Monday?

          Compass Guy 6/9/2014 8:47:09 AM
          Bin, Monday would be my best guess. Sorry for the inconvenience.

          Compass Guy 6/9/2014 8:52:00 AM
          Sean, sorry you had that experience. Can't explain what happened as the driver should have used the doorbell, whether he or she was needing to obtain a signature or whether the package was left at your door. I would call UPS Customer Service at 1-800-PICK-UPS and have the tracking number handy.

          Compass Guy 6/9/2014 8:54:51 AM
          Matt, if your tracking inquiry said "Out for Delivery" on Friday, it seems odd that it wasn't delivered on Friday. But the next regular delivery day is Monday. On Saturday, only packages processed and labeled for Saturday Delivery are typically put on the trucks that day.

          Lashonda 6/11/2014 7:14:00 AM
          If I place an overnight delivery early Thursday Morning will the recipient received it's before or by Saturday at the latest?

          Compass Guy 6/11/2014 8:08:25 AM
          Lashonda, a Next Day Air package picked up on Thursday will arrive on Friday. You can drop off the package at The UPS Store or in a UPS Drop Box (if it meets the size requirements to fit into the box). Pickup times are typically late afternoon.

          Frank 6/14/2014 4:15:42 PM
          Can we get Saturday delivery with a ground shipment if it's timed properly and the extra $15 is paid, but otherwise would arrive on Friday? (We routinely ship on our UPS account from Florida to a Maine vacation lakehouse and know the schedule is reliable; we'd like the package to be delivered during the day Saturday so it's there when we arrive around 8 p.m. Saturday evening.)

          Compass Guy 6/16/2014 8:15:20 AM
          Frank, the best I can suggest is shipping your package Thursday via UPS 2nd Day Air for Saturday Delivery. No UPS Ground is delivered on Saturday. Have a wonderful time in Maine!

          Ryan 6/20/2014 7:58:06 AM
          When tracking a package of mine, it says it in transit and has one day left to get here, however, the estimated delivery is on monday. Would you happen to know why its estimated to be here on monday if UPS does in fact have saturday service?

          Compass Guy 6/20/2014 8:03:59 AM
          Ryan, yes, I can explain. We have Saturday deliveries of Next Day Air and 2nd Day Air packages but they have to be processed and labeled specifically for Saturday Delivery. It costs more. Without that option being requested by the shipper, normal deliveries are on weekdays.

          Hunter 6/28/2014 11:52:43 AM
          I ordered something on Monday and today Is Saturday, it was supposed to be delivered on Friday but there was a delay. I tracked my package and it said that it is IN my city, Will it be delivered to me today? (Saturday) is there anyway I can pick it up?

          riana 6/30/2014 12:32:27 AM
          My new phone says it's estimated to arrive on Monday June 30th @3 pm.. does ups just say 3 pm to give them extra time ? Or will it arrive a bit earlier .I'm really excited for my new device

          Compass Guy 6/30/2014 8:33:07 AM
          Hunter, sorry your package didn't arrive on Friday, but Saturday Delivery is limited to just those that are processed and labeled specifically for Saturday. And pickups are only on weekdays because the Customer Centers are closed on weekends. It should be there today (Monday).

          Compass Guy 6/30/2014 9:05:12 AM
          Riana, your phone is probably coming via UPS Next Day Air Saver and that has a 3 p.m. delivery commitment in most areas. Yes, it could arrive before 3 p.m.

          jill 7/3/2014 10:03:53 AM
          We have a package being mailed ups overnight today. Will this be delivered on 4th of july or Saturday?

          Compass Guy 7/3/2014 10:19:30 AM
          Jill, if the shipper sends the UPS Next Day Air package today (July 3) for Saturday Delivery, it will arrive Saturday. If the shipper did not request Saturday, it will arrive on Monday. There will be no deliveries on July 4.

          rachel 7/5/2014 10:21:43 AM
          If a package is at a local office and will not be delivered on saturday, can I go pick it up?

          Sylvia 7/11/2014 8:56:32 PM
          I have a packaged that was mailed from China on 7 July to Singapore (Opted for the 3 days delivery option). The package is now in Hong Kong since 10 July, with status: "The package is awaiting clearing agency review. The package is at the clearing agency awaiting final release." May I check how long will this normally take? Today is already 12 July 2014.

          Raechel 7/12/2014 12:59:30 PM
          I have a package coming from the US to the UK, Sent on Monday the 7/7/14, was told delivery would be Friday 7/11/14. It wasn't delivered on the Friday. Will it be delivered on the Saturday?

          Compass Guy 7/14/2014 8:23:54 AM
          Sylvia, I'm not sure about the turnaround time for customs in Hong Kong, but I suspect this is not standard practice. You might contact the shipper to make sure the correct export paperwork accompanied the package.

          Compass Guy 7/14/2014 8:26:45 AM
          Raechel, if you have the UPS tracking number, you can find out the status at ups.com. It's unlikely your package will be delivered on a Saturday, though. We only deliver packages sent specifically for Saturday Delivery, so Monday is your best bet. But I would check the tracking system to make sure.

          Cassandra 7/14/2014 7:33:05 PM
          If I place an order on a weekend at 6pm that says ships Monday, does the after 2 next day shipping still apply?

          Compass Guy 7/15/2014 9:03:30 AM
          Cassandra, if your package is picked up by UPS on Monday, Next Day Air would arrive Tuesday and 2nd Day Air would arrive Wednesday. The clock starts when the package is tendered to UPS, so when you order is less important than when the item is picked up and put into the UPS delivery network.

          Lauren P. 7/18/2014 7:47:59 PM
          I am waiting on a delivery, it was originated late Thursday (7/17) night and picked up at 12:44am Friday (7/18) morning, estimated delivery says Tuesday (7/22) at the end of the day. Being shipped from Lexington, KY to Houston, TX. Last scan was Nashville, TN at 7:15pm today (7/18) Is it possible that it will be delivered before Tuesday 7/22, because that is just an estimate?

          Lela 7/20/2014 8:13:38 AM
          If I place an order on Friday and I picked the ups 2nd day air would it come on Monday or Tuesday?

          Lela 7/20/2014 3:00:08 PM
          I live in a trailer and I placed my order and I don't know if they will know which trailer it is and I'm scared they wont find it but when I bought my ipod and had fedex bring it they found it okay but I'm not sure if ups will. Do you think they will? Is that possible?

          Compass Guy 7/21/2014 8:19:26 AM
          Lauren, if you tracked your package and it said delivery would be Tuesday by end of the day, I think it's safe to assume it'll arrive Tuesday.

          Compass Guy 7/21/2014 8:25:31 AM
          Lela, when you placed the order has little to do with the delivery date. The key is when the retailer tenders that package to UPS. If the retailer had UPS pick it up on Saturday, then I think it's likely your package will arrive on Tuesday. But if UPS doesn't get the package until Monday, then the delivery would be Wednesday for 2nd Day Air. Also, I assume that if your home has a street address, the driver will be able to find you. They're usually familiar with the neighborhoods on their routes.

          Andrew Kearl 7/21/2014 11:05:41 AM
          I shipped a package on Wednesday, July 16th and expected delivery on that Friday. It is now expected to deliver on Monday. Can I get a refund? When I went to UPS shipping location, I requested the package arrive by July 20th in order to receive a refund. They told me that it would, now I'm in jeopardy of losing $140.00 plus the high cost of 2 day shipping when it didn't arrive.

          Compass Guy 7/21/2014 11:16:58 AM
          Andrew, yes, a claim can be filed for a late package. If you processed the shipment, you would file the claim. If The UPS Store processed the package (even though you paid), they have to file the claim for you because they would be the shipper of record for that package. Sorry you had this problem.

          michelle 8/9/2014 9:06:24 AM
          If I second day aired and it got shipped Thursday. Will it be here Saturday? And if it is at a local store for Saturday how do I know what store it will be coming to? Can I pick it up?

          Compass Guy 8/11/2014 9:20:18 AM
          Michelle, a UPS 2nd Day Air package shipped on Thursday would arrive on Monday, unless Saturday Delivery was specified. You can't pick a package up until you've requested "Hold for Pickup."

          Daikel 8/14/2014 7:54:07 PM
          If I did next day & my package is still bring processed will it get here Saturday

          Compass Guy 8/15/2014 7:50:18 AM
          Daikel, a Next Day Air package shipped on Friday will arrive on Monday unless the shipper processes and labels the package for Saturday Delivery.

          paul 8/15/2014 1:41:26 PM
          Today is Friday, 8/15/14. I live in Los Angeles, California. Mass Mutual in Hartford, CT is sending me a Next-Day Air today but they can not request Saturday delivery, only Next-Day Air. My question is if there is any way to make sure the package is delivered to me tomorrow despite the fact that it is not a Saturday delivery package.

          Compass Guy 8/15/2014 2:32:10 PM
          Paul, unfortunately, the only way to get your package delivered on Saturday is for the shipper to send it for Saturday Delivery. A regular Next Day Air package sent Friday won't get to you until Monday. I'm sorry I can't think of any other option on this.

          Arif 8/16/2014 10:19:36 AM
          Does ups move packages around on sunday even though they don't do delivery?

          Compass Guy 8/18/2014 8:33:11 AM
          Arif, Sundays are officially "rest" days and Sundays don't count as transit days, but feeder routes (tractor trailers) between cities do operate even on Sundays. For example, a Next Day Air package shipped on Saturday in Charlotte, NC, would probably be on a feeder to Atlanta on Sunday so it could be delivered on Monday morning.

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        • Can I put a ground package in a UPS Drop Box?
          Q

          Can I put a ground package in a UPS Drop Box?


          A

          Yes. We accept all service levels in the box, but there are package size limits. Your box can’t exceed 16 inches by 13 inches by 3 inches. If your box is larger than that, you can drop it off at a retail location such as The UPS Store® or at a UPS Customer Center. To find a location, visit ups.com/dropoff.

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            Steve 2/14/2014 1:58:25 PM
            You failed to mention that ground packages in the drop box get processed last and often they don't get processed in time to count as shipping on the day that they were tendered to the drop box.

            Kristie 2/17/2014 1:10:03 PM
            Yes you can if it fits and is prepaid and you dont need a receipt.

            Susan 3/19/2014 8:26:36 AM
            We frequently use the drop box for ground packages and our packages always get delivered on time.

            Lita Chala-adisai 6/12/2014 11:53:51 PM
            I bought something from Amazon.com and I would like to return the stuff. They sent me the label that I have to print out and put on my package. I need to send package by UPS drop box. Could you please tell me the steps to use it. I understand that just put my package into the drop box, but then how can I pay the fee? Thank you.

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          • How do I find a UPS Drop Box and the pickup time?
            Q

            How do I find a UPS Drop Box and the pickup time?


            A

            The easiest way is to go to ups.com/dropoff. After you enter your location, you’ll be offered all the drop-off options. If you want just drop boxes, deselect the other options (such as The UPS Store® or UPS Customer Center). Then, you will be shown only the UPS Drop Boxes nearest you on a map. If you click on the number next to the box location (a “1,” for example), the end-of-day pickup time will be listed, Monday through Friday. You will also see the distance from your location to the UPS Drop Box, along with driving directions. Note: There is no pickup service from drop boxes over the weekend.

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