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  • Is the UPS call center open on Sundays?
    Q

    Is the UPS call center open on Sundays?

    A

    Yes, you can call 1-800-PICK-UPS on Sundays. Some of the automated features, like package tracking, are available 24/7, including Sunday. However, customer service staffing is reduced on Sundays and typically limited to daytime hours. Questions about package status and shipping will be answered on Sunday, but billing questions and the ordering of supplies usually are handled on weekdays only.

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    • Can I ship a suitcase or does it have to be in a box?
      Q

      Can I ship a suitcase or does it have to be in a box?


      A

      You can, but it’s not recommended. For best results, your local The UPS Store® will package your luggage in a box. You can find your nearest location at ups.com/dropoff. Deselect the other dropoff options, such as UPS Drop Boxes or UPS Customer Centers.

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      • Can a receiver pay more to have a package delivered on Saturday?
        Q

        Can a receiver pay more to have a package delivered on Saturday?


        A

        No. Since the shipper is billed by UPS for the shipment, only the shipper can determine whether your package is delivered on Saturday. (Shippers pay extra for this.) A UPS 2nd Day Air® package shipped on Thursday will be delivered on Monday, unless the shipper prepares and labels that package for Saturday Delivery.

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          Anth 2/8/2014 7:20:34 AM
          If my order won't be delivered on Saturday, can I go to the warehouse and retrieve it?

          matt 4/5/2014 11:00:08 AM
          I would like to know if I could pick up my pick up my package today it sez it's in Parsippany witch is not far from me

          Compass Guy 4/7/2014 2:57:23 PM
          Matt, no, I suspect the Parsippany customer center is not open on Saturday, just weekdays. If you track the package and it says "out for delivery" it is on a truck and would not be in the center until tonight (and only if the package couldn't be delivered).

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        • Does UPS provide service on Saturday and Sunday?
          Q

          Does UPS provide service on Saturday and Sunday?

          A

          On weekends, UPS works Saturdays but not Sundays. UPS delivers UPS Worldwide Express®, UPS Next Day Air® Early A.M.®, UPS Next Day Air and UPS 2nd Day Air® packages on Saturdays. Packages must be processed and labeled for Saturday Delivery. The shipper pays $15 extra for Saturday Delivery. Note: If the shipper sends a UPS 2nd Day Air package on Thursday, it will be delivered on Monday – unless Saturday Delivery is specified. Pickup service is available for air and international packages on Saturday via a regular Saturday pickup, UPS On-Call Pickup® service or at retail outlets such as The UPS Store®. Please note that UPS Drop Boxes are not picked up on weekends. (For extremely urgent shipments, UPS Express Critical® service is available 365 days a year.)

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          Suzanne 8/3/2013 12:06:51 AM
          What if the package is at The UPS Store nearest to the destination. Can it be delivered on Saturday?

          Bruce 2/8/2014 9:51:24 PM
          Does, UPS Ground still get processed, through the weekend? Or, does it stay in whatever state it landed in on Friday? Thanks for any input. COMPASS GUY: There's no movement of packages on weekends, unless the package is processed and labeled for Saturday Delivery.

          Andrew Brasosky 3/1/2014 6:56:47 AM
          If ups is responsible for a standard ground shipment being delayed, will they deliver on a Saturday? COMPASS GUY: No, only air packages processed and labeled for Saturday Delivery are delivered. UPS Ground packages are only delivered on weekdays.

          Shirley Vogel 3/8/2014 8:42:11 AM
          According to your tracking system, my package from Home Decorators was supposed to be delivered yesterday, March 7, but was not. The UPS truck stopped outside, but no one came to the door and pkg was not delivered. Please advise/tell me why/and if it will arrive today, Sat March 8? Thank you, Shirley COMPASS GUY: Shirley, sorry that you had problems with your delivery. If your package isn't delivered on time, the shipper can request a claim. Only air packages that are processed and labeled for Saturday Delivery are delivered on Saturday.

          Kim 3/13/2014 11:23:10 AM
          If the package arrives at the UPS location in the destination city on Friday and is not to be delivered until Monday. Can the receiver go pick up the package from the UPS location on Saturday?

          Compass Guy 3/13/2014 12:40:46 PM
          Kim, I don't believe the UPS Customer Centers (attached to the UPS facility) are typically open on weekends. You can confirm the hours of operation for the center near you at ups.com. Select "locations" and then de-select all options except UPS Customer Centers. This will give you the hours of operation, which vary from site to site.

          Ed Hiserodt 3/14/2014 6:59:19 PM
          Question: If I take a package to the UPS terminal at the Little Rock airport on Saturday afternoon, can I ship it to Detroit Second Day and have it delivered on Tuesday. Thanks, Ed H.

          Fox 3/15/2014 9:49:11 AM
          ARRIVAL SCAN Mar-14-14, 13:14 PM, WEST SACRAMENTO, CA Will it be delivered today? I'm about 30 miles away. It looks like it's been processed, it just need to be delivered?

          Compass Guy 3/17/2014 7:38:11 AM
          Ed, UPS 2nd Day Air packages picked up or dropped off on Saturday will arrive on Tuesday. But I don't know if the Customer Center at the airport is open on Saturday afternoon. The UPS Store is typically open on Saturday if there is one in your area.

          Compass Guy 3/17/2014 7:39:58 AM
          Fox, no. When you track your package, if it doesn't say "Out for Delivery" then it is highly unlikely that your package is being delivered that day. Packages would leave the package center with the driver in the early morning hours.

          Mike 3/20/2014 5:57:19 AM
          I don't know the method that it was shipped, but I am expecting a package where UPS Tracking says 1 business day left as of 3/20 and a scheduled delivery date of Saturday 3/22. I don't know of UPS deliveries on Saturday, so is that right?

          Compass Guy 3/20/2014 7:56:35 AM
          Mike, although I don't know the particulars of your package, if the tracking system says it will arrive on Saturday, it should. UPS does deliver UPS Next Day Air and 2nd Day Air packages processed and labeled for Saturday Delivery. I suspect it is one of those, otherwise the tracking report would have said Monday delivery.

          CJ 3/21/2014 8:00:45 AM
          I ordered a package late Thursday night and selected Second Day Air. Does this mean that the package will get here on Saturday or Monday? By UPS ground, it was 3 days to be delivered to my state, so would Second Day Air mean it would get here faster?

          Compass Guy 3/21/2014 8:13:17 AM
          CJ, if the package was tendered to UPS on Thursday, a 2nd Day Air package would arrive on Monday. Unless you specified (and paid extra for) Saturday Delivery. But often when an order is placed online, the retailer does not tender the package to UPS until the next day. So, in that case, you're looking at a Tuesday delivery. If UPS Ground is three days from the retailer to your home, then 2nd Day Air should be one day faster. Hopefully, they will provide you a UPS tracking number and you can verify when it will arrive.

          Compass Guy 3/21/2014 8:45:51 AM
          Anth, no, I don't think so because Customer Centers adjacent to the UPS hubs are typically only open on weekdays. If you go to ups.com and select "Locations," you can find the operating hours of the nearest Customer Center.

          Chris 3/21/2014 2:32:32 PM
          If I ship next day air and drop the package off on Saturday, will it get there by Monday morning?

          Compass Guy 3/21/2014 3:14:58 PM
          Chris, yes, but you need to drop off the Next Day Air package at a place like The UPS Store that has a Saturday pickup. The UPS Drop Boxes are only picked up on weekdays. Packages placed in a box over the weekend won't be picked up by the driver until Monday.

          Michael 3/22/2014 12:34:20 AM
          I ordered a package Friday morning and it shipped on Friday afternoon with ups next day air. Will I get it on Saturday or have to wait till monday?

          Randy 3/22/2014 10:24:21 PM
          Hi, I shipped an extremely important package on Friday and paid through the nose for next day air Saturday delivery. Ups either lost or forgot the package, as it never even received an origin scan. If UPS can magically re-discover this package at the origin facility in Lafayette, La late Saturday night (if they are even open), when is the earliest it will arrive at its destination of Atlanta, GA?

          AR 3/23/2014 10:46:54 PM
          If I placed an order midnight on Friday, and I have it sent "UPS Expedited" (3-5 days); when should I be expecting it to arrive?

          Compass Guy 3/24/2014 9:43:10 AM
          Suzanne, although I don't know the particulars of your shipment, UPS packages that go out for delivery on any day, including Saturday, originate from a sorting facility -- not a The UPS Store location. If you have a tracking number, you can see when the package will be delivered at ups.com.

          Compass Guy 3/24/2014 9:56:52 AM
          AR, it's difficult to determine exactly because the key date is not when you ordered something but when the retailer tendered the package to UPS. If you ordered it Friday night, it could be picked up by UPS either Saturday or Monday, depending on how fast they pick and pack what you ordered. If you have a tracking number, you can follow the progress at ups.com. The tracking tool should provide an exact delivery date based on the origin and destination postal codes. UPS Worldwide Expedited is typically two to five days, depending on the distance traveled. But with a tracking number, you should see the exact delivery date.

          LJ 3/27/2014 7:18:54 PM
          if i get standard shipping, and i place my order on tuesday will i get my shipment by monday?

          Compass Guy 3/28/2014 8:12:20 AM
          LJ, delivery of UPS Ground packages depends on distance. So, if you use the Time and Cost Calculator at ups.com, https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=PNRO_L1, enter the origin and destination ZIP codes, it'll give you the exact date of delivery.

          DJ 3/28/2014 4:24:42 PM
          I ordered mine late Wednesday night and I had the two day shipment why isn't it here yet? lol. It says out for delivery.... Date and time 03-28-2014 04:12 and here it is 5:23...

          Tess 3/29/2014 9:49:59 AM
          My package was scheduled to arrive yesterday via Ground. It made it to the local UPS place, but I got a call early in the morning to confirm my address because they "couldn't find it" in the computer system, despite having delivered here before (and recently). I confirmed the address and told them where to find me, but the last update is from around 12:30 PM yesterday saying the problem was corrected and delivery was rescheduled -- with no rescheduling time actually specified. It didn't arrive yesterday evening. Is there a chance it will arrive today?

          Compass Guy 3/31/2014 7:54:31 AM
          DJ, although I don't know the particulars about your shipment, please remember that just because an item is ordered on a Wednesday night, that doesn't mean UPS has that package Wednesday. The retailer is probably packing and shipping that item on Thursday. So, if UPS picks it up on Thursday and it's shipped 2nd Day Air, it will arrive on Monday. (Saturday is an option but it costs more.)

          Compass Guy 3/31/2014 7:56:50 AM
          Tess, sorry there was a problem with your delivery. But chances are a UPS Ground package won't be delivered until the next business day, Monday in this case. Only air packages processed and labeled for Saturday Delivery are delivered on Saturday.

          Nick 4/5/2014 9:13:30 AM
          I ordered my package from GI Brick on Tuesday on regular service and it hasnt come yet, after a ups truck stopped at my house on friday it did not have my package.

          Ryan 4/5/2014 10:22:23 AM
          I ordered a package and the tracking info lists the Estimated Delivery as Saturday, 04/05/2014. Will it arrive today or is that incorrect?

          William 4/5/2014 10:54:03 AM
          To answer Kim's question, I too had an important package that arrived on Friday and requested to pick it up early on Monday. I still tried to pick it up on Saturday morning and was told it wasn't unloaded yet. It is frustrating to not be able to get a package that's 50 feet or less away. It was free ground shipping so that's the trade off I guess

          Compass Guy 4/7/2014 2:42:49 PM
          Ryan, without knowing the particulars of your shipment, if the tracking system says Saturday, it should arrive then.

          Compass Guy 4/7/2014 2:44:56 PM
          Nick, sorry you haven't received your package. Do you have a UPS tracking number beginning with 1Z? If so, you can track the package from the home page of ups.com. The system will tell you when UPS received the package from GIB and when it will be delivered to you.

          Jessica 4/11/2014 7:49:30 AM
          Hi, knowing that my package wasn't specified for Saturday delivery and needs an adult signature, will I be able to go to the open ups center and pick it up from there with my id?

          Compass Guy 4/11/2014 7:58:37 AM
          Jessica, UPS Customer Centers usually are not open on Saturday. If the first attempt to deliver your package is Monday, and you're not home, follow the instructions on your UPS InfoNotice. One of your options will be to have the package held for pickup. You can check the hours of the UPS Customer Center at ups.com under the "Locations" tab.

          gandhi 4/11/2014 12:22:38 PM
          Hi, My package is not moving. I read on your website about what could be going on. It is scheduled to be delivered on saturday. If it is delayed, then it will be delivered monday (which will be too late). is there anyway I can pick it up friday evening/saturday morning from wherever it has landed? can i know what location is it expected to be friday evening and is pick up possibility? Thanks.

          Compass Guy 4/11/2014 12:33:25 PM
          Gandhi, I'm sorry you're having stress about this delivery. My suggestion is to call 1-800-PICK-UPS (press 0 to get to a live customer service rep) because he or she should be able to see the package's progress. It is unlikely that you'll be able to pick it up, though, since the Customer Centers are closed on weekends.

          Jason 4/11/2014 11:54:00 PM
          Hi, I ordered my package on Wednesday, April 9 from Amazon and it is shipped by UPS 2nd Day Air. My package is already at a neighboring city and says Departure Scan, 4/11/2014 at 7pm. What does Departure scan mean? It says that the scheduled delivery is on Monday, but would there be a chance it gets delivered tomorrow? Also I don't see it saying signature required anywhere, so I'm worried that the the package might just be left on the doorsteps since I will not be home on Monday. It's not a safe neighborhood for packages left outside, so would UPS deliver again the next day, or would it be left at a nearby UPS center?

          lois 4/12/2014 1:12:48 PM
          Packages are being stolen from front porches in my neighborhood. Can I request the package be put in the back yard hidden from plain sight?

          Andrew C 4/13/2014 11:09:06 PM
          I picked next day shipping and my package was shipped on Saturday afternoon. Will it be here monday?

          Compass Guy 4/14/2014 9:01:28 AM
          Lois, there are two ways to make this happen. Your UPS driver can put the instructions in the DIAD or you can sign up for UPS My Choice. It's free. And you can put your delivery instructions into the system. And, you will get an e-mail or text the day before your package will arrive. Sign up at ups.com/mychoice.

          Compass Guy 4/14/2014 9:08:08 AM
          Jason, if you ordered on Wednesday and the package was picked up by UPS on Thursday, your delivery date would be Monday. (Saturday is an option but costs more.) You might consider signing up for UPS My Choice if you receive packages at home. A free option with My Choice is to have packages held for pickup. Typically, the UPS driver will leave a package if it doesn't require a signature.

          mariah 4/17/2014 10:48:15 AM
          How long will my package take if it's coming all the way from California to Newburgh N.Y.?

          Compass Guy 4/17/2014 3:42:21 PM
          Mariah, to come up with an exact transit time, you'd need to enter the ZIP Codes for the origin and destination into the UPS Time and Cost Calculator (https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=PNRO_L1), but I suspect a UPS Ground package would take 5 business days, which doesn't include Saturday or Sunday. Obviously, you have other speed options to get it faster: one-, two- and three-day services. But UPS Ground is the least costly option. The calculator is available under the shipping tab at ups.com.

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        • Can I put a ground package in a UPS Drop Box?
          Q

          Can I put a ground package in a UPS Drop Box?


          A

          Yes. We accept all service levels in the box, but there are package size limits. Your box can’t exceed 16 inches by 13 inches by 3 inches. If your box is larger than that, you can drop it off at a retail location such as The UPS Store® or at a UPS Customer Center. To find a location, visit ups.com/dropoff.

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            Steve 2/14/2014 1:58:25 PM
            You failed to mention that ground packages in the drop box get processed last and often they don't get processed in time to count as shipping on the day that they were tendered to the drop box.

            Kristie 2/17/2014 1:10:03 PM
            Yes you can if it fits and is prepaid and you dont need a receipt.

            Susan 3/19/2014 8:26:36 AM
            We frequently use the drop box for ground packages and our packages always get delivered on time.

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          • How do I find a UPS Drop Box and the pickup time?
            Q

            How do I find a UPS Drop Box and the pickup time?


            A

            The easiest way is to go to ups.com/dropoff. After you enter your location, you’ll be offered all the drop-off options. If you want just drop boxes, deselect the other options (such as The UPS Store® or UPS Customer Center). Then, you will be shown only the UPS Drop Boxes nearest you on a map. If you click on the number next to the box location (a “1,” for example), the end-of-day pickup time will be listed, Monday through Friday. You will also see the distance from your location to the UPS Drop Box, along with driving directions. Note: There is no pickup service from drop boxes over the weekend.

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